Ella Bromsted
Batavia,NY
Summary
MBA student with a Bachelor of Arts in International Business and professional experience in banking, customer service leadership, and financial operations. Skilled in transaction processing, cash reconciliation, regulatory compliance, relationship management, and team leadership. Demonstrated ability to deliver exceptional customer service, maintain accuracy in high-volume environments, and collaborate effectively with cross-functional teams. Recognized for professionalism, attention to detail, and strong communication skills. Seeking an opportunity to leverage my business education and hands-on experience in banking, finance, business operations, or management.
Overview
6
6
years of professional experience
Work History
Bank Teller Intern
ESL Federal Credit Union
Batavia, NY
05.2026 - Current
- Processed member transactions including deposits, withdrawals, loan payments, transfers, and account inquiries in a high-volume banking environment.
- Worked in a branch serving a high transaction volume while maintaining accuracy, efficiency, and exceptional member service.
- Balanced cash drawer daily with a high degree of accuracy while maintaining accountability for all financial transactions.
- Verified customer identification and adhered to banking regulations, security procedures, and compliance requirements.
- Issued cashier's checks, money orders, and official bank checks while maintaining confidentiality and accuracy.
- Assisted members with account questions, providing solutions that enhanced customer satisfaction and strengthened member relationships.
- Supported branch opening and closing procedures while collaborating with supervisors to resolve complex transactions and ensure efficient branch operations.
- Demonstrated strong attention to detail, professionalism, and sound judgment when handling confidential financial information.
Customer Service Lead
Tops Friendly Markets
Batavia, NY
05.2020 - Current
- Lead front-end customer service operations in a fast-paced retail environment while maintaining high standards of customer satisfaction.
- Resolve customer concerns professionally by balancing customer needs with company policies and identifying effective solutions.
- Train, mentor, and support new employees on customer service standards, operational procedures, and cash handling practices.
- Assist management with daily front-end operations, ensuring efficient workflow, effective communication, and team collaboration.
- Maintain accuracy in cash handling procedures while supporting daily financial accountability.
- Foster a positive team environment by promoting professionalism, accountability, and exceptional customer service.
- Collaborate with leadership to improve operational efficiency and maintain a welcoming customer experience.
Education
Master of Business Administration (MBA) - Specilization in International Business
John Carroll University
University Heights, OH08-2027
Bachelor of Arts - International Business
Mercyhurst University
Erie, PA05-2026
Skills
- Microsoft Applications
- Customer Relationship Management (CRM)
- Financial Transactions
- Cash Handling & Cash Reconciliation
- Banking Operations
- Transaction Processing
- Account Maintenance
- Branch Operations
- Regulatory Compliance
- Risk Awareness
- Confidential Information Handling
- Relationship Building
- Team Leadership
- Business Operations
- Problem Solving & Critical Thinking
- Conflict Resolution
- Cross-Functional Collaboration
- Professional Communication
- Time Management
- Organization
- Adaptability
Accomplishments
- Supervised team of 35 plus staff members.
- Collaborated with team of 3 in the research and writing of Business Case Study Paper on different pharmaceutical companies.
LANGUAGES
Spanish – Conversational
Timeline
Bank Teller Intern
ESL Federal Credit Union
05.2026 - Current
Customer Service Lead
Tops Friendly Markets
05.2020 - Current
Master of Business Administration (MBA) - Specilization in International Business
John Carroll University
Bachelor of Arts - International Business
Mercyhurst University
LEADERSHIP & CAMPUS INVOLVEMENT
- Mercyhurst University
- Business Club
- Business Honor Society
- Student Government Association
- Club Volleyball