Ella Burke
Miramar Beach,FL
Summary
Proven track record in enhancing guest experiences and boosting reservation rates at My Vacation Haven by leveraging strong guest engagement and safe food handling skills. Excelled in team collaboration and maintaining high hygiene standards, significantly contributing to a welcoming dining environment. Demonstrated a strong work ethic and professional appearance, ensuring customer satisfaction and operational efficiency. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Server
Mimmos Italian Restaurant
05.2024 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Reservation Agent
My Vacation Haven
05.2018 - 05.2024
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
Hostess
Bonefish Grill
10.2022 - 11.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Jackacudas Seafood & Sushi
04.2020 - 03.2022
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided patrons with estimated waiting times during peak service hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Fort Walton Beach High School
Fort Walton Beach, FL05.2023
Skills
- Safe Food Handling
- Guest Engagement
- Table Setting
- Supply Restocking
- Menu Memorization
- Allergy awareness
- Professional Appearance
- Daily specials memorization
- Strong Work Ethic
Languages
Swedish
Native or Bilingual
Timeline
Server
Mimmos Italian Restaurant
05.2024 - Current
Hostess
Bonefish Grill
10.2022 - 11.2023
Hostess
Jackacudas Seafood & Sushi
04.2020 - 03.2022
Reservation Agent
My Vacation Haven
05.2018 - 05.2024
High School Diploma -
Fort Walton Beach High School
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