Summary
Overview
Work History
Education
Skills
Timeline
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Susie Hanna

Miramar Beach,FL

Summary

Dynamic and detail-oriented Bank Teller at Regions Bank, recognized for enhancing customer satisfaction through exceptional service and effective relationship building. Demonstrated expertise in cash handling and regulatory compliance, while fostering trust and loyalty among clients. Proven ability to resolve issues promptly, contributing to operational excellence and client retention.

Overview

7
7
years of professional experience

Work History

Bank Teller

Regions Bank
05.2018 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account issues
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.

Education

Administrative Assistant

Casco Bay College
Portland, ME
06.1990

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Cash counting
  • Customer relationship development
  • Listening and comprehension
  • Relationship building
  • Cash handling expertise
  • Data entry efficiency
  • Customer needs assessment
  • Regulatory compliance
  • Multitasking and organization
  • Time management
  • Phone etiquette
  • Confidentiality awareness
  • Financial literacy
  • Trustworthiness and integrity
  • Strong work ethic
  • Accounting systems and software
  • Financial record keeping

Timeline

Bank Teller

Regions Bank
05.2018 - Current

Administrative Assistant

Casco Bay College

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Susie Hanna