Ella Coburn

part time

• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
• Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
• Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
• Trimmed, cut, and shaped hair and hairpieces based on customer preference.
• Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
• Processed payments, entering sales in register for prompt customer service.

• Provided friendly, courteous service to create memorable moments for guests.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Cleared dishes and glassware quickly following each course.
• Arranged furniture and added decorations to assist in setting up for catering events.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
• Processed customer payments and balanced cash drawers.

• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Answered customer questions about hours, seating, and menu information.

• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Removed trash, debris and other waste materials from premises.