Mahogany Parker
Summary
Detail-oriented Esthetician student with a Business Administration background seeking Front Desk/Spa Coordinator role in the beauty and wellness industry. Offers professional front desk experience in spa and medical settings, strong client service skills, and the ability to maintain professionalism under pressure. Committed to advancing in Master Esthetics training and expanding knowledge in advanced skincare treatments and luxury client experiences.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
MassageLuXe Spa
Richmond, VA
01.2023 - 12.2024
- Greeted clients and created a welcoming, professional spa experience from check-in to check-out
- Delivered exceptional customer service while addressing client concerns and ensuring satisfaction
- Answered phones, responded to client inquiries, and provided information on spa services and memberships
- Scheduled and managed appointments, ensuring organized daily calendar for efficient operations
- Processed payments, memberships, and retail purchases with accuracy and professionalism
- Maintained front desk organization and supported a calm, clean, luxury-focused environment
- Managed multiple front desk responsibilities in a fast-paced spa environment while remaining detail-oriented and composed
- Coordinated communication between service providers and guests, facilitating seamless daily operations
- Promoted spa services and memberships, enhancing client experience and contributing to client retention
- Maintained confidential client information and accurate scheduling records
- Supported opening and closing front desk procedures, including cash handling and administrative tasks
- Delivered professional client experiences in a fast-paced spa environment
Dental Receptionist
Best Smiles
Richmond, VA
02.2022 - 12.2023
- Greeted and checked in patients, fostering a welcoming front-office environment.
- Scheduled and confirmed patient appointments using dental scheduling software.
- Answered multi-line phone systems, addressing patient inquiries with professionalism.
- Verified insurance information and assisted patients with intake paperwork.
- Maintained accurate patient records, ensuring HIPAA compliance and confidentiality.
- Coordinated communication between patients, dentists, and hygienists for efficient operations.
- Processed payments and balanced front desk accounts to ensure financial accuracy.
Education
Esthetician -
Lotus Professional College
Richmond, VAAssociate of Science - Business
J Sargeant Reynolds
Richmond, VASkills
- Client Intake Forms & Consultation Documentation
- Skin Analysis & Treatment Planning Recommendations
- Facial Treatment Preparation & Treatment Room Setup
- Facial Cleansing, Exfoliation, Masking & Basic Facial Protocols
- High Frequency Treatments
- Galvanic Facial Treatments
- Facial Steaming & Extraction Preparation
- Product Knowledge & Skincare Recommendations
- Client Education on Home Care & Skin Maintenance
- SOAP Notes & Client Documentation
- Infection Control & Sanitation Protocols
- EPA-Approved Disinfection & Tool Sanitization
- Proper Cleaning, Disinfection & Storage of Esthetics Tools and Implements
- Treatment Room Sanitation & Professional Spa Hygiene Standards
- Safety, Cleanliness & Professional Clinic Procedures
- Professional Draping, Client Comfort & Relaxation Techniques
- Hands-On Clinical Experience in Student Spa Environment
- Spa operations
- Infection control
- Client consultation
- Client billing management
- Appointment management & Calendar Management
- Time optimization
- Sales expertise
- Sales tracking
- Cash handling
- File management
- Project planning
- Customer communication
- Social media awareness
- Team building
- Organizational skills
- Luxury hospitality
- Intake forms
Esthetics Clinic Experience
Lotus Professional College - Esthetics Student Clinic, 08/10/26, Assisted with client consultations and intake procedures, Practiced SOAP note documentation and treatment preparation, Maintained sanitation, infection control, and disinfection standards, Set up treatment stations and organized supplies professionally, Assisted with facial services and luxury-focused client care, Recommended skincare products and practiced retail communication
Professional Development And Future Goals
- Future Master Esthetics / Advanced Modalities Program
- Hydrafacial & advanced skincare certifications
- Interest in chemical peels, acne treatments & dermaplaning
- Beauty trade shows, skincare conferences & continuing education
- Long-term goal of becoming a Licensed Master Esthetician in a luxury medspa environment
Clinical Esthetics Skills
- Client Intake Forms & Consultation Documentation
- Skin Analysis & Treatment Planning Recommendations
- Facial Treatment Preparation & Treatment Room Setup
- Facial Cleansing, Exfoliation, Masking & Basic Facial Protocols
- High Frequency Treatments
- Galvanic Facial Treatments
- Facial Steaming & Extraction Preparation
- Product Knowledge & Skincare Recommendations
- Client Education on Home Care & Skin Maintenance
- SOAP Notes & Client Documentation
- Infection Control & Sanitation Protocols
- EPA-Approved Disinfection & Tool Sanitization (including Barricade protocols)
- Proper Cleaning, Disinfection & Storage of Esthetics Tools and Implements
- Treatment Room Sanitation & Professional Spa Hygiene Standards
- Safety, Cleanliness & Professional Clinic Procedures
- Professional Draping, Client Comfort & Relaxation Techniques
- Hands-On Clinical Experience in Student Spa Environment
- Spa operations
- Infection control
- Client consultation
- Client billing management
- Appointment management & Calendar Management
- Time optimization
- Sales expertise
- Sales tracking
- Cash handling
- File management
- Project planning
- Customer communication
- Social media awareness
- Team building
- Organizational skills
- Luxury hospitality
- Intake forms
Timeline
Front Desk Associate
MassageLuXe Spa
01.2023 - 12.2024
Dental Receptionist
Best Smiles
02.2022 - 12.2023
Esthetician -
Lotus Professional College
Associate of Science - Business
J Sargeant Reynolds