Summary
Overview
Work History
Education
Skills
Timeline
Availability
References
Availability
References
Server

Ella Colwell

Bellingham ,WA

Summary

An organized, dependable server who successfully provides fast, high-quality customer service to guests in restaurant or cafe settings. Adaptable and professional with expertise in team collaboration, fast-paced environments, and resolving issues with customers. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Knowledgeable about handling special dietary requirements and general food safety standards as well.

Overview

3
3
years of professional experience

Work History

Server

Olive Garden
Bellingham, WA
09.2023 - Current
  • Provided exceptional service and timely refills to a high volume of customers daily.
  • Ensured that each guest was served courteously, quickly, and efficiently and greeted within 90 seconds.
  • Performed opening and closing duties, such as setting up the dining area and restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.

Server

Seabolt's Smoke House
Oak Harbor, WA
03.2023 - 09.2023
  • Managed over 50 customers per day.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.

Barista

Starbucks
Oak Harbor, WA
05.2021 - 09.2023
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Recommended products based on a solid understanding of individual customer needs and preferences.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Smoothie Maker

Freshens
Bellingham, WA
01.2023 - 06.2023
  • Cut, diced, and chopped fresh ingredients and toppings for smoothies.
  • Followed health, safety, and sanitation guidelines with proper handwashing, food storage, and sanitization.
  • Maintained, operated, set up, and cleaned food preparation equipment.
  • Explained product details to share ingredients, allergens, or preparation methods with coworkers and customers.
  • Averaged 4 smoothies a minute with precise movements and menu knowledge.

Barista

Tony's Coffee
Bellingham, WA
09.2022 - 12.2022
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas frequently and efficiently.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained regular and consistent attendance and punctuality.
  • Completed successful daily cash audits to correctly balance drawers at the end of shifts.

Education

High School Diploma -

Oak Harbor High School
Oak Harbor, Wa
06.2022

Associate of Arts - Law, Justice, & Diversity

Western Washington University
Bellingham, WA

Skills

  • Positive and Professional
  • Excellent Memory
  • High-Volume Dining Experience
  • Hospitality Service Expertise
  • Team Leadership
  • Sales Expertise
  • Table Monitoring and Turnover
  • Cash Handling
  • Table Bussing
  • Order Accuracy

Timeline

Server

Olive Garden
09.2023 - Current

Server

Seabolt's Smoke House
03.2023 - 09.2023

Smoothie Maker

Freshens
01.2023 - 06.2023

Barista

Tony's Coffee
09.2022 - 12.2022

Barista

Starbucks
05.2021 - 09.2023

High School Diploma -

Oak Harbor High School

Associate of Arts - Law, Justice, & Diversity

Western Washington University

Availability

Monday: Anytime OR* After 1pm

Tuesday: None OR* after 12pm 

Wednesday: Anytime OR* After 1pm 

Thursday: None OR* after 12pm 

Friday: After 1pm 

Saturday: Anytime 

Sunday: None 

*Depends on which class schedule I end up with (will know by March 6th)

References

References available upon request.

Availability

Monday: Anytime OR* After 1pm

Tuesday: None OR* after 12pm 

Wednesday: Anytime OR* After 1pm 

Thursday: None OR* after 12pm 

Friday: After 1pm 

Saturday: Anytime 

Sunday: None 

*Depends on which class schedule I end up with (will know by March 6th)

References

References available upon request.

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