Samantha Gorman
Buffalo
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Finds reward in providing great customer service & execution of plans. Creates family oriented environments in places have worked & demonstrates work with high standards and respect. Empowers team to adjust to change & continue to find ceilings from all aspects of business.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Server
Tullys Good Times
Buffalo
06.2024 - Current
- Provided exceptional customer service in a fast-paced restaurant environment.
- Managed multiple tables while ensuring timely food and drink delivery.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in training new waitstaff on menu items and service protocols.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Bussed tables as needed during peak hours.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Performed basic math calculations when computing bills for customers' meals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Team Leader
Wegmans Food Markets, Inc
Buffalo
06.2016 - Current
- Supervised daily operations and ensured team adherence to company policies.
- Trained staff on customer service techniques and product knowledge.
- Coordinated inventory management and ensured stock levels met demand.
- Implemented efficient workflow processes to enhance team productivity.
- Monitored employee performance and provided constructive feedback regularly.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with food safety regulations and standards.
- Monitored temperature controls for all food products in storage.
- Managed inventory levels and organized stock replenishment processes.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Resolved customer complaints in a professional manner.
- Analyzed weekly reports to identify areas of improvement within the store environment.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
Server
Applebee's
Buffalo
10.2022 - 01.2024
- Provided exceptional customer service in a fast-paced restaurant environment.
- Managed multiple tables while ensuring timely food and drink delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Upsold menu items to enhance guest satisfaction and increase sales revenue.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
Williamsville South High School
Williamsville, NYSkills
- Customer service
- Order accuracy
- Team supervision
- Effective communication
- Time management
- Relationship building
- Problem solving
- Food safety practices
- Guest engagement
- Cleanliness standards
- Positive guest interactions
- Positive and professional
- Team collaboration
- Performance improvement
- Point of sale (POS) system operations
- Liquor, wine, and food service
- Professional appearance
- Positive
- Open-minded
- Leads by example
Certification
- Dale Carnegie
- Food Safety Super Safe Mark
Timeline
Server
Tullys Good Times
06.2024 - Current
Server
Applebee's
10.2022 - 01.2024
Team Leader
Wegmans Food Markets, Inc
06.2016 - Current
Williamsville South High School