Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ella Colwell

Bellingham

Summary

Dynamic and dedicated hospitality professional with high-volume dining expertise at several highly-rated restaurants. Known for exceptional customer service and proficiency in managing multiple tasks, I excel in team leadership and maintaining order and accuracy. My positive demeanor and strong memory retention enhance guest experiences, ensuring satisfaction and loyalty in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Restaurant Server/Hostess

Hotel Bellwether
Bellingham
06.2024 - Current
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Provided exceptional service to high volume of daily customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Managed multiple tasks simultaneously while providing excellent customer service.

Restaurant Hostess

Anthony's Hearthfire Grill
Bellingham
05.2024 - 09.2024
  • Built positive relationships with other front-of-house and kitchen staff.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Provided menus and answered questions about menu items and specials.

Server

Olive Garden
Bellingham
09.2023 - 03.2024
  • Ensured that each guest was served courteously, quickly, and efficiently and greeted within 90 seconds.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.

Server

Seabolt's Smoke House
Oak Harbor
03.2023 - 09.2023
  • Managed over 50 customers per day.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.

Barista

Starbucks
Oak Harbor
05.2021 - 09.2023
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Recommended products based on a solid understanding of individual customer needs and preferences.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Smoothie Maker

Freshens
Bellingham
01.2023 - 06.2023
  • Followed health, safety, and sanitation guidelines with proper handwashing, food storage, and sanitization.
  • Maintained, operated, set up, and cleaned food preparation equipment.
  • Explained product details to share ingredients, allergens, or preparation methods with coworkers and customers.
  • Averaged 4 smoothies a minute with precise movements and menu knowledge.

Education

High School Diploma -

Oak Harbor High School
Oak Harbor, Wa
06.2022

Associate of Arts - Law, Justice, & Diversity

Western Washington University
Bellingham, WA

Skills

  • Positive and professional demeanor
  • Excellent memory retention
  • High-volume dining expertise
  • Hospitality service management
  • Team leadership skills
  • Table monitoring and turnover
  • Cash handling proficiency
  • Order accuracy and efficiency

Timeline

Restaurant Server/Hostess

Hotel Bellwether
06.2024 - Current

Restaurant Hostess

Anthony's Hearthfire Grill
05.2024 - 09.2024

Server

Olive Garden
09.2023 - 03.2024

Server

Seabolt's Smoke House
03.2023 - 09.2023

Smoothie Maker

Freshens
01.2023 - 06.2023

Barista

Starbucks
05.2021 - 09.2023

High School Diploma -

Oak Harbor High School

Associate of Arts - Law, Justice, & Diversity

Western Washington University

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