Ella Cortes
Tampa,FL
Summary
Proactive Pharmacy Technician known for strong problem-resolution and team collaboration skills. Experienced in managing patient records and inventory, ready to enhance operational efficiency and patient care in a dynamic pharmacy environment.
Overview
1
1
Language
1
1
Certification
3
3
years of professional experience
Work History
Data Entry Pharmacy Technician
NovoPharm Pharmacy
Tampa, Florida
11.2025 - Current
- Maintained accurate patient records in pharmacy management software, supporting effective medication management.
- Processed customer orders, insurance claims, and payments promptly.
- Resolved discrepancies between insurance coverage and medication costs, ensuring patients received necessary medications without financial barriers.
- Handled customer inquiries, delivering prompt service and support to enhance patient satisfaction.
- Collaborated with healthcare professionals to support patient care initiatives.
- Coordinated medication deliveries to nursing homes and other facilities.
- Collaborated with team members to streamline daily operational tasks.
- Resolved customer complaints on time while maintaining professionalism at all times.
Registered Pharmacy Technician
Publix
Wildwood, Florida
05.2024 - 11.2026
- Dispensed prescription drugs per physician instructions while assisting the pharmacist with clearing a high volume of prescriptions and responding to customer questions.
- Facilitated timely prescription refills, ensuring customers received necessary medications without delays.
- Ensured compliance with state board of pharmacy regulations regarding dispensing of medications.
- Trained new employees on prescription filling procedures to enhance team efficiency.
- Managed inventory by stocking pharmaceuticals and medical supplies, maintaining organized and accessible shelves.
- Maintained cleanliness and organization of the pharmacy environment at all times.
- Performed data entry for new patient profiles and updated existing patient information.
- Inspected medication storage locations to monitor drug expiration dates and ensure adequate inventory.
Education
High School Diploma -
Oyster Bay High School
Oyster Bay, NY06-2023
Skills
- Pharmacy operations
- Patient record organization
- Documentation administration
- Inventory management
- Software proficiency
- Problem resolution
- Customer support
- Team collaboration
- Attention to detail
- Effective communication
Certification
- RPhT
- CPR Certification
Languages
English
Native/ Bilingual
Timeline
Data Entry Pharmacy Technician
NovoPharm Pharmacy
11.2025 - Current
Registered Pharmacy Technician
Publix
05.2024 - 11.2026
High School Diploma -
Oyster Bay High School