Ella Costa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Probation Officer Intern
Boston Municipal Court
08.2023 - 12.2023
- Improved offender rehabilitation by conducting thorough assessments and formulating personalized treatment plans.
- Enhanced community safety by closely monitoring probationers and ensuring compliance with court-ordered conditions.
- Prepared comprehensive reports for the court detailing progress, compliance issues, and recommendations for adjustment or termination of probation terms.
- Maintained accurate records of case activities and diligently documented all interactions with probationers in accordance with agency policies.
- Participated in ongoing professional development training to stay current on best practices within the field of community corrections.
- Developed strong rapport with probationers by demonstrating empathy, active listening skills, and genuine concern for their wellbeing.
- Completed reports on behalf of court and associated legal entities.
Medical Billing Specialist
Dr. Jared Gails
03.2020 - 01.2022
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Medical Assistant/Activities Assistant
Brightview Senior Living
09.2017 - 03.2020
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
Medical Assistant/Activities Assistant
Epoch Senior Healthcare
01.2015 - 09.2017
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Customer Service Representative/Cashier Team Lead
Stop & Shop
07.2001 - 09.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Tracked customer service cases and updated service software with customer information.
Medical Assistant Intern
Brigham And Women Hospital
09.2014 - 01.2015
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Assisted healthcare professionals with conducting physical exams, enabling timely diagnosis and treatment plans for patients.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
Education
Bachelor of Arts - Criminal Justice
Curry College
Milton, MA12.2024
Associate of Arts - Psychology
Massasoit Community College
Brockton, MA05.2021
Clinical Medical Assistant Certificate - Clinical Medical Assistant
Health Training Center
Braintree, MA05.2014
Skills
- Professional boundaries
- Courtroom Etiquette
- Intake procedures
- Court Procedures
- Interviews
- File reviews
- Adult probation
- Court filings
- Documentation
- Multitasking
- Active Listening
- Decision-Making
- Self Motivation
- Excellent Communication
Certification
- RMA - Registered Medical Assistant - 270515
- Certified Billing And Coding Specialist - R6W2X7W6
Timeline
Probation Officer Intern
Boston Municipal Court
08.2023 - 12.2023
Medical Billing Specialist
Dr. Jared Gails
03.2020 - 01.2022
Medical Assistant/Activities Assistant
Brightview Senior Living
09.2017 - 03.2020
Medical Assistant/Activities Assistant
Epoch Senior Healthcare
01.2015 - 09.2017
Medical Assistant Intern
Brigham And Women Hospital
09.2014 - 01.2015
Customer Service Representative/Cashier Team Lead
Stop & Shop
07.2001 - 09.2017
Bachelor of Arts - Criminal Justice
Curry College
Associate of Arts - Psychology
Massasoit Community College
Clinical Medical Assistant Certificate - Clinical Medical Assistant
Health Training Center
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