Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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ELLA CRUZ

ELLA CRUZ

Lacey,WA

Summary

Welcoming representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Relationship Banker

Bank Of America
08.2023 - Current
  • Facilitated effective communication between clients and bank representatives, ensuring a seamless account management experience.
  • Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Maintained in-depth product and service knowledge for well-informed customer advice.

WEDDING COORDINATOR

Albee's Garden Parties
08.2019 - 08.2021
  • Successfully aided in the coordination and execution of weddings and events, facilitating smooth transitions between ceremony components and ensuring a seamless and memorable experience for clients
  • Managed multiple tasks simultaneously, handling inquiries, resolving issues, and maintaining positive customer relationships
  • Ensured all aspects of events were well-organized and met clients' expectations
  • Trained new hires

FRONT DESK ASSOCIATE

Planet Fitness
09.2019 - 05.2020
  • Provided excellent customer service by welcoming and assisting gym members, resolving concerns, and maintaining a friendly atmosphere
  • Effectively handled membership inquiries, payments, and facilitated new member sign-ups
  • Contributed to maintaining a clean and organized front desk area, ensuring a positive first impression
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

VETERINARY ASSTANT/ RECEPTIONIST

Animal Care Veterinary Hospital
09.2017 - 06.2018
  • Assisted veterinarians during examinations and procedures, ensuring the well-being of animal patients
  • Managed appointment scheduling, maintained medical records, and handled client inquiries and concerns

Education

Associate of Applied Science - Business

South Puget Sound Community College
Olympia, WA
06.2024

Skills

  • Problem solving
  • Time Management
  • Adaptability
  • Team Collaboration
  • Analytical
  • Computer
  • Detail oriented
  • Service standard compliance
  • Active Listening
  • Critical Thinking

Additional Information

Reference upon request

Timeline

Relationship Banker

Bank Of America
08.2023 - Current

FRONT DESK ASSOCIATE

Planet Fitness
09.2019 - 05.2020

WEDDING COORDINATOR

Albee's Garden Parties
08.2019 - 08.2021

VETERINARY ASSTANT/ RECEPTIONIST

Animal Care Veterinary Hospital
09.2017 - 06.2018

Associate of Applied Science - Business

South Puget Sound Community College

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ELLA CRUZ