Ella Cully
Eden,NY
Summary
Highly personable and skilled in customer service, with background as Hostess in restaurant setting. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Longhorn Steakhouse
Orchard Park, New York
11.2022 - Current
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phones promptly to record and confirm reservations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Food Runner
Longhorn Steakhouse
Orchard Park, NY
11.2022 - Current
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Followed proper sanitation guidelines when handling food products.
- Assisted in preparing dishes for service by garnishing and checking presentation.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Effectively multitasked within fast-paced environment.
- Ensured all dishes were served at the correct temperature and presentation.
- Checked all dishes before delivering them to ensure quality standards were met.
Education
Bachelor of Science - Biology
Hilbert College
Hamburg, NY05-2027
High School Diploma -
St. Mary’s High School
Lancaster, NY05-2023
Skills
- Kitchen staff coordination
- Dining room management
- Table setting arrangements
- Front-of-house display creation
- Reservation coordination
- Food inspection
- Dining customer service
- Group reservations management
- High volume dining
- Dining crew workflow optimization
- Conflict de-escalation
- Restaurant layout design
- Dining area maintenance
- Service prioritization
- Food inspections
- Menu memorization
Timeline
Restaurant Hostess
Longhorn Steakhouse
11.2022 - Current
Food Runner
Longhorn Steakhouse
11.2022 - Current
Bachelor of Science - Biology
Hilbert College
High School Diploma -
St. Mary’s High School