Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Ella Dart

New York,NY

Summary

Hello! I am a customer-focused FOH team member and barista, with several years of experience developing the necessary skills to succeed in these roles. I am a friendly, adaptive, and focused team player with exceptional listening skills and memory to best engage customers, and to present and sell menu options. I commit to building rapport with customers, maximizing satisfaction, and increasing sales. Thank you for your consideration!

Overview

6
6
years of professional experience

Work History

FOH Team Member

WatchHouse Coffee
New York, NY
03.2024 - 11.2024
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Prepared hot beverages such as coffee or tea for customers upon request.
  • Adhered strictly to hygiene protocols while preparing meals or drinks.
  • Demonstrated knowledge of menu items in order to assist customers with their selections.
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
  • Completed daily side work tasks assigned by supervisor or manager.
  • Stocked supplies such as silverware, condiments, napkins throughout the shift.
  • Answered questions related to products and services.
  • Followed opening and closing procedures as outlined by management team.
  • Utilized point-of-sale system to process transactions accurately and efficiently.
  • Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
  • Facilitated smooth communication between kitchen staff and front-of-house team.

Barista (Seasonal Position)

Cafe Aronne
New York, NY
04.2023 - 08.2023
  • I followed opening, daily, and closing procedures by myself as the sole employee at a kiosk-like location in a high-traffic area (High Line).
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

Resident Experience Associate

Craftwork Coffee Co.
Austin, TX
05.2022 - 08.2022
  • Encouraged social interaction among residents through organized activities.
  • Collaborated with other staff members to ensure the satisfaction of each resident.
  • Maintained the safety and cleanliness of the building lobby.
  • Prepared food and beverage items for residents and agents.
  • Assisted in building tours and management tasks when needed.

Barista/Cashier

Gongcha
Austin , TX
05.2019 - 08.2021
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Adhered to health department regulations concerning sanitation standards.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Operated cash registers to process customer payments.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Education

Bachelor of Arts - Psychology

The New School
New York, NY
05-2025

Skills

  • Customer service
  • Team collaboration
  • Open-close procedures
  • Point of sale systems
  • Cleanliness
  • Order taking
  • Time management
  • Maintaining ambiance
  • Multitasking
  • Problem-solving abilities
  • Upselling

Affiliations

  • I love to read! My undergraduate minor is in literary studies and I read a variety of genres. My favorite writers include Haruki Murakami, Maggie Nelson, and Charlie Kaufman.
  • I have some basic experience in mixology and enjoy learning more about beer & wine.

Languages

Japanese
Limited

Timeline

FOH Team Member

WatchHouse Coffee
03.2024 - 11.2024

Barista (Seasonal Position)

Cafe Aronne
04.2023 - 08.2023

Resident Experience Associate

Craftwork Coffee Co.
05.2022 - 08.2022

Barista/Cashier

Gongcha
05.2019 - 08.2021

Bachelor of Arts - Psychology

The New School

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