Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Ella Diediker

Spanish Fork,UT

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations. Demonstrates exceptional team leadership and operational efficiency, with strong skills in time management and problem-solving. Proficient in cash handling and customer service, consistently fostering a positive brand image. Aiming to leverage expertise to drive organizational success in a challenging role.

Overview

3
3
years of professional experience

Work History

Barista

Dutch Bros
Payson, UT
03.2024 - 02.2025
  • Managed cash register and processed transactions with accuracy and integrity.
  • Supported highest standards of conduct and service to support company reputation.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.

Retail Sales Associate

HomeGoods
Spanish Fork, UT
09.2023 - 03.2024
  • Answered questions about current promotions and resolved issues according to store policies.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Provided assistance over the phone to fulfill customer requests.

Food Waiter

Glades Drive Inn
Spanish Fork, UT
04.2022 - 07.2023
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Informed customers of daily specials and signature menu items.
  • Trained new employees to perform duties.
  • Took orders accurately, efficiently and courteously from customers in a timely manner.

Education

Bachelor of Arts -

Western Governors University
Salt Lake City, UT
02-2028

High School Diploma -

Maple Mountain High School
Spanish Fork, UT
05-2024

Skills

  • Time management
  • Friendly and outgoing
  • Opening and closing coordination
  • Excellent memory
  • Problem-solving
  • Team leadership

Affiliations

  • Sewing
  • Repurposing objects
  • Volunteering at the animal shelter

Languages

Spanish
Limited

Accomplishments

  • Received a full ride scholarship
  • Consistently earned leadership roles at each of my previous places of employment

Timeline

Barista

Dutch Bros
03.2024 - 02.2025

Retail Sales Associate

HomeGoods
09.2023 - 03.2024

Food Waiter

Glades Drive Inn
04.2022 - 07.2023

Bachelor of Arts -

Western Governors University

High School Diploma -

Maple Mountain High School

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Ella Diediker