Louella Laveist
Milwaukee
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized. Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
3
3
years of professional experience
Work History
Barista, Host, Food Runner, Server
The Pfister Hotel
Milwaukee, WI
07.2025 - Current
- Prepared high-quality coffee beverages while ensuring consistency and adherence to recipes.
- Provided exceptional customer service, enhancing guest experience through personalized interactions.
- Managed daily inventory of coffee supplies, minimizing waste and optimizing stock levels.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Implemented feedback mechanisms to enhance product quality and customer satisfaction regularly.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Starbucks Manager
Starbucks
Milwaukee
07.2023 - 03.2025
- Led store operations, optimized staffing schedules, and implemented quality control measures that enhanced customer satisfaction and team performance
- Developed new training protocols and streamlined service procedures, resulting in reduced wait times and improved customer experience
- Fostered positive team culture through mentoring programmed and regular feedback sessions, driving employee retention and service excellence
- Developed strategies to improve sales through effective product promotions and merchandising.
- Fostered a positive work environment by promoting teamwork and staff engagement initiatives.
- Accomplished multiple tasks within established timeframes.
- Maintained strict adherence to food safety standards while managing daily operations and coordinating with suppliers to ensure product quality
- Managed team schedules, optimizing staffing levels for peak business hours.
- Oversaw daily operations to ensure high-quality customer service and product consistency.
Five below cashier
Five Below
Boca Raton
11.2022 - 06.2023
- Processed transactions with precision while managing high-volume customer flow, maintained cash drawer accuracy, and resolved customer inquiries efficiently
- Built strong team relationships while coordinating with staff to maintain store organization, restock merchandise, and ensure optimal shopping experience
- Streamlined checkout procedures during peak hours, reducing wait times while maintaining exceptional customer service standards
- Assisted diverse customers with product locations, pricing inquiries, and purchase decisions while ensuring positive shopping experiences
- Implemented efficient cash handling procedures and inventory management practices, contributing to improved store operations
- Optimized front-end operations through strategic queue management and transaction processing, leading to enhanced customer flow and reduced bottlenecks
Education
High school diploma -
Boca Raton Community High School
Boca Raton05.2023
Bachelor of Science - Sonography
University of Milwaukee- Wisconsin
Milwaukee, WI05.2028
Skills
- Customer Engagement (Experienced)
- Team Leadership (Experienced)
- Conflict Resolution
- Problem Solving
- Customer Retention
- Time Management
- Customer Insights
- Strategic Planning
- Adaptability
- Quality Assurance
- Friendly and outgoing
- Attention to detail
Languages
Creole (Skillful)
English (Expert)
Timeline
Barista, Host, Food Runner, Server
The Pfister Hotel
07.2025 - Current
Starbucks Manager
Starbucks
07.2023 - 03.2025
Five below cashier
Five Below
11.2022 - 06.2023
High school diploma -
Boca Raton Community High School
Bachelor of Science - Sonography
University of Milwaukee- Wisconsin