Xiomari Loaeza
Santa Barbara,CA
Summary
I am a dedicated and hardworking individual with extensive experience in both the restaurant and retail industries. Over the years, I have developed a strong foundation in customer service, refining my ability to assist customers, resolve issues, and ensure an exceptional experience. My time working in diverse environments has not only enhanced my communication and problem-solving skills but has also taught me the importance of teamwork, organization, and attention to detail. I’m committed to improving my skill set and continuously seek opportunities to learn and grow.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host, Food Runner, Barista, and Server
CAYA
Santa Barbara, CA
04.2024 - 02.2025
- Managed reservations to optimize seating and minimize wait times.
- Facilitated communication between the kitchen and front-of-house to streamline service.
- Assisted with food running, ensuring plates were delivered promptly and checking with customers to see if they needed anything else.
- Managed table cleanliness to maintain a pleasant dining environment.
- Gained experience brewing coffee, making lattes, and preparing cappuccinos.
- Served as a server when needed.
Retail Sales Associate
Hollister.Co
Santa Barbara, CA
07.2023 - 10.2024
- Greeted customers and assisted with product inquiries, selections, and purchases.
- Maintained a clean, organized store environment to enhance the overall shopping experience.
- Addressed questions about store policies and resolved any customer concerns.
- Assisted customers in completing purchases, locating items, and signing up for reward programs.
- Handled returns and exchanges professionally, resolving issues while adhering to company policies.
Guest Service Representative
Santa Barbara Zoo
Santa Barbara, CA
10.2021 - 10.2023
- Consistently provided excellent customer service.
- Collaborated with the team to improve efficiency and maintain organization.
- Accurately processed payment transactions, adhering to proper cash handling procedures.
- Resolved guest complaints diplomatically, ensuring a positive reputation for the property and high customer satisfaction.
- Assisted customers with navigating the zoo and provided clear directions.
Guest Ambassador, Volunteer
Santa Barbara Cottage Hospital
Santa Barbara, CA
07.2020 - 02.2022
- Greeted walk-in and phone guests, determining their interests and needs.
- Coordinated with internal teams to ensure the timely and successful delivery of solutions based on patient needs.
- Directed visitors to patient rooms within the hospital.
- Assisted with patient discharges, escorting them to their designated locations.
Education
High School Diploma -
Santa Barbara High School
Santa Barbara, CA06-2023
Some College (No Degree) - Radiology
Santa Barbara City College
Santa Barbara, CASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Health standards
- Food allergy awareness
- Order accuracy
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
- CPR/AED Certification
References
- Edgar Rosas, Hollister (805-455-9523)
- Rodolfo Cortes, CAYA (805-886-5268)
- Daphne Salgado, SBCH (805-869-3601)
Timeline
Host, Food Runner, Barista, and Server
CAYA
04.2024 - 02.2025
Retail Sales Associate
Hollister.Co
07.2023 - 10.2024
Guest Service Representative
Santa Barbara Zoo
10.2021 - 10.2023
Guest Ambassador, Volunteer
Santa Barbara Cottage Hospital
07.2020 - 02.2022
High School Diploma -
Santa Barbara High School
Some College (No Degree) - Radiology
Santa Barbara City College
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