Ella Fogle
Clemson,SC
Summary
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
1
1
year of professional experience
Work History
Hostess/Team Member/To-Go Prep
House of Pizza on Sims Street
05.2024 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information, and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Bagged and labeled prepared food with appropriate sauces, napkins, and utensils.
- Learned the unique POS system that was used and became proficient quickly to ensure orders were taken both efficiently and correctly.
Front of House Team Member
Chick-fil-A
02.2024 - 05.2024
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Established a welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
- Prepared drinks for each to-go order to ensure orders were received promptly.
- Ran the to-go window to ensure issues were handled in a timely, pleasing manner.
- Ran food to to-go customers and ensured that they had the correct meal with everything in the bag.
- Multi-tasked preparing desserts promptly for both to-go and dining-in customers.
- Took orders both for dining in and the drive-through, ensuring that the order was taken correctly and that the money was handled correctly.
- Learned POS system used to efficiently take orders while offering a pleasant greeting and smile.
Babysitter
Neighbor
08.2023 - 05.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Handled conflicts between siblings effectively using conflict resolution techniques, resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Communicated with parents regarding children's progress and development, raising any issues.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Dressed, helped with teeth brushing, and fed them breakfast in preparation for preschool
- Safely got the boys in the car and drove them to preschool
Education
Bachelor of Science - Nursing
Clemson University
Clemson, SC05-2028
High School Diploma -
Landrum High School
Landrum, SC05-2024
Skills
- Customer service
- Positive attitude
- Order taking
- Strong work ethic
- Effective multitasking
- Following directions
- Phone etiquette
- Professional appearance
Timeline
Hostess/Team Member/To-Go Prep
House of Pizza on Sims Street
05.2024 - 08.2024
Front of House Team Member
Chick-fil-A
02.2024 - 05.2024
Babysitter
Neighbor
08.2023 - 05.2024
Bachelor of Science - Nursing
Clemson University
High School Diploma -
Landrum High School
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