Ella Gearhart
Fresno,CA
Summary
Seeking to contribute accumulated skills and experience to a company that values and effectively utilizes them. Possess a strong foundation in customer service, adept at providing exceptional support and ensuring client satisfaction. Demonstrated efficiency and ability to meet deadlines while delivering quality results. Genuine eagerness to learn and excel in all endeavors, consistently striving for success. Committed to hard work and dedication, poised to make a valuable impact within any professional environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Leader
Target
09.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment to build team of top performers.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
Food Service Technician
State of California
07.2019 - 05.2020
- I help prepare and serve meals to residents in a assisted living facility.
- I help maintain a clean work environment, I also help stock buildings, wash dishes.
Food Service Worker
Fresno Unified School District
12.2016 - 04.2019
- Placed food items into containers for shipment to Fresno Unified Elementary schools.
- Assisted in meal preparation across various school kitchens in Fresno.
- Ensured cleanliness of the work environment.
- Established trustful relationships with children to support healthy eating at school.
Sales
Alorica
09.2014 - 12.2016
- To give an excellent customer service experience, with selling phones, phone plans, and answering any questions the customers might have regarding their cellphone service.
- I would also help troubleshoot cellphone devices and discuss international plans or features the company had.
- To give out proper information on products and the company.
- Accomplishments: To learn time management, working with all kinds of different individuals. Also learning how to work in a call center.
- Skills Used: Customer service skills, sales, and proper communication.
Sales associate, cashier, stock
Forever 21
01.2011 - 09.2014
- I am a recovery specialist I am in charge of employees who work the floor I would delegate them to assigned areas of the store and make sure they were attending to customers and keeping a work area clean and full stocked with product.
- I would give them their break times and lunches and walk around all areas to check if anyone needed help, I would help push out clothes from the fitting rooms and make sure they were placed in the correct areas of the store.
- I also would work in the stock room to help with inventory and putting out new clothing from shipments.
- Accomplishments: Learning how to manage other people, becoming a better leader.
- Skills Used: Customer service, manager skills, stocking merchandise as well.
Hostess/Cashier
Chukchansi Gold Resort & Casino
09.2006 - 05.2009
- I would greet guests before they entered the restaurant and seat them.
- I would cashier guests that were ready to pay, I also maintained a clean workspace.
- I would help bus tables, I even learned how to serve tables when needed.
- I had also helped in the kitchen preparing sandwiches, pies, and salads.
- I also did room service for all of our guests whether it was lunch, dinner or breakfast.
- I learned every area of the restaurant so that if I was needed due to not having enough staff then I was available.
Education
High school diploma -
Sunnyside High School
Associate Of Business Administration - Business
Johnson & Wales University
Providence, RI09.2026
Skills
- 60 WPM
- Food Service
- Food Prep
- Host
- Cashier
- Customer Service
- Cash Handling
- Cash Register
- Stocking
- Delivery Driver Experience
- Experience with Children
- Food Safety
- Meal Preparation
- Computer Literacy
- Kitchen Experience
- Busser
- Service Technician Experience
Certification
Driver's License
Assessments
- Food Safety, Proficient, 05/01/19
- Customer Service Skills, Familiar, 04/01/19
- Cooking Skills: Basic Food Preparation, Completed, 04/01/19
Additional Information - Qualifications
- Cashier experience (13 years)
- 60-80 W.P.M.
- Sales experience/customer service experience
- Computer Literate
- Able to communicate with customers clearly
- Able to operate a cash register
- Money handling experience
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
Opening Ulta for Target, starting a brand new team to help run the business. I also helped open Forever 21 back in 2011. I learned how to create a backroom profile, I learned to speak to your business with numbers, sales, and productivity.
Timeline
Team Leader
Target
09.2022 - Current
Food Service Technician
State of California
07.2019 - 05.2020
Food Service Worker
Fresno Unified School District
12.2016 - 04.2019
Sales
Alorica
09.2014 - 12.2016
Sales associate, cashier, stock
Forever 21
01.2011 - 09.2014
Hostess/Cashier
Chukchansi Gold Resort & Casino
09.2006 - 05.2009
High school diploma -
Sunnyside High School
Associate Of Business Administration - Business
Johnson & Wales University
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