Ella Gerdts
New York,NY
Summary
Dynamic professional with a strong background as a Welcome Desk Attendant at the University of Rhode Island. Recognized for reliability and empathy, I enhanced guest satisfaction through effective communication and crisis management. Proficient in Microsoft Office and fluent in Spanish, I excel in fostering positive interactions and supporting team operations.
Overview
1
1
year of professional experience
Work History
Welcome Desk Attendant
University of Rhode Island
09.2024 - Current
- Initiated emergency response protocols during crisis situations while maintaining calm demeanor to reassure guests.
- Managed phone lines effectively, directing calls to appropriate departments and handling inquiries with accuracy.
- Collaborated with team members to ensure smooth operation of the front desk and overall guest satisfaction.
- Improved communication between guests and staff by acting as a liaison during their stay.
Assistant
Jennifer Mattie
06.2024 - 08.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Bachelor of Arts - Journalism And Biology B.A.
University of Rhode Island
Kingston, RI05-2028
High School Diploma -
High School of Environmental Studies
New York, NY06-2024
Skills
- Reliability and punctuality
- Empathy and patience
- Microsoft office
- Professional appearance
- Fluent Spanish speaker
- Proficient in Microsoft and Google apps
- Able to lift heavy objects
- Proficient in Technology
Timeline
Welcome Desk Attendant
University of Rhode Island
09.2024 - Current
Assistant
Jennifer Mattie
06.2024 - 08.2024
Bachelor of Arts - Journalism And Biology B.A.
University of Rhode Island
High School Diploma -
High School of Environmental Studies
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