Ella Hagerty
Charleston,SC
Summary
Personable and positive individual with exceptional interpersonal skills and natural ability to lead and motivate teams. Demonstrates deep understanding of customer service principles and proficiency in conflict resolution and team management, ensuring efficient and effective operations. Committed to driving customer satisfaction and team performance to achieve company goals.
Overview
1
1
Language
4
4
years of professional experience
Work History
Customer Service Supervisor
Publix Super Markets
Mount Pleasant, SC
12.2022 - Current
- Provided friendly customer service by processing purchases accurately and handling cash and electronic payments. Maintained a clean and organized checkout area to enhance customer experience. Assisted customers with inquiries while managing multiple tasks effectively.
- Role: Customer Service Supervisor
- Supervised daily operations to enhance customer satisfaction and resolve complex inquiries.
- Trained and mentored team members on effective customer service techniques and company policies.
- Implemented process improvements that streamlined service delivery and increased team efficiency.
Intern
Charleston County Probate Court
Charleston, SC
08.2025 - 12.2025
- Oversaw paperwork processing at probate court to streamline operations. Implemented effective file organization strategies. Leveraged customer service expertise to enhance client interactions. Managed phone communications to ensure prompt responses. Collaborated with team members to foster a supportive work environment. Cultivated positive relationships with clients while promoting a proactive learning culture.
- Assisted staff with daily tasks at the probate court.
- Reviewed and organized case files, ensuring compliance with court procedures and regulations.
Education
High School Diploma -
Wando High School
Mount Pleasant, SC05-2026
Bachelor of Science - Accounting
University of South Carolina
Columbia, SC05-2030
Skills
- Customer service
- Cash management
- Effective communication
- Problem Solving
- Conflict resolution
- Transaction oversight
- Adaptability
Languages
French
Limited Working
Timeline
Intern
Charleston County Probate Court
08.2025 - 12.2025
Customer Service Supervisor
Publix Super Markets
12.2022 - Current
High School Diploma -
Wando High School
Bachelor of Science - Accounting
University of South Carolina