Ella Hester
Virginia Beach,VA
Summary
Friendly medical receptionist offering excellent skills in patient relations in a busy office setting. Proficient in AthenaOne appointment scheduling system to manage patients. Organized and accurate in managing patient flow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Tidewater Physicians For Women
01.2025 - Current
- Managed patient check-in and appointment scheduling using AthenaOne.
- Answered between 30-90 telephone calls each day to offer office information, schedule appointments, answer billing questions, and direct calls to staff.
- Coordinated communication between patients and medical staff to ensure efficient information flow.
- Processed patient insurance verifications and maintained patient records while adhering to HIPPA regulations.
- Resolved patient concerns promptly to enhance satisfaction levels.
Babysitter
Care.com Inc
04.2019 - Current
- Supervise and care for children aged 11 months to 10 years old.
- Create games and activities to keep children of various ages engaged and entertained.
- Prepare meals and snacks according to food allergies and preferences.
- Provide safe transportation to and from school, activities, and clubs.
- Collaborated with parents to maintain specific routines and discipline for each family.
Associate
Taste Unlimited
03.2021 - 09.2022
- Engage with customers while handling money at peak business hours.
- Ensure restaurant and store areas maintain cleanliness that meets the FDA’s health code.
- Complete accurate online and in-store food orders.
- Communicate with customers to understand and meet their individual needs.
Education
Associate of Science - Social Sciences
Tidewater Community College
Virginia Beach, VASkills
- Morale building
- Time management
- Referral coordination
- Telephone etiquette
- Medical terminology
- EMR / EHR
Certification
- Certified in CPR, American Heart Association - 2026
Timeline
Medical Receptionist
Tidewater Physicians For Women
01.2025 - Current
Associate
Taste Unlimited
03.2021 - 09.2022
Babysitter
Care.com Inc
04.2019 - Current
Associate of Science - Social Sciences
Tidewater Community College