Ella Issac
Agoura Hills,CA
Summary
Dynamic and dedicated professional with experience at Toastique, excelling in exceptional customer service and efficient time management. Proven ability to enhance customer satisfaction through effective problem-solving and multitasking in high-pressure environments. Skilled in POS system operation and maintaining a clean, organized workspace, fostering a welcoming atmosphere for all patrons.
Overview
2
2
years of professional experience
Work History
Barista
Toastique
04.2026 - Current
- Crafted high-quality coffee beverages following established recipes and standards.
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Monitored inventory levels of coffee beans, milk, and supplies to ensure availability.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Food Service Worker
Italia Deli & Bakery
08.2024 - 12.2025
- Enhanced customer satisfaction by expertly preparing and assembling food items per specifications.
- Maximized efficiency in kitchen operations during high-volume service periods through safe equipment use.
- Maintained optimal cleanliness and organization in food preparation areas and dining spaces, contributing to a positive dining experience.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
Education
High School Diploma -
Agoura High School
Agoura Hills 07.2026
Skills
- Time management
- Team player
- Opening and closing duties
- Problem-solving
- Safe food handling
- Excellent memory
- POS system operation
- Multitasking and organization
- Physical stamina
- Positive and professional
- Ingredient restocking
- Exceptional customer service
- Multitasking
- Resolving complaints
Timeline
Barista
Toastique
04.2026 - Current
Food Service Worker
Italia Deli & Bakery
08.2024 - 12.2025
High School Diploma -
Agoura High School