ELLA-JEAN STEVENS
Anchorage
Summary
Experienced hotel manager looking to apply my knowledge of hotel management practices and quality customer service tactics to a management position in, Anchorage.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Housekeeper
Hyatt Place Anchorage
Anchorage, AK
03.2025 - 03.2026
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Collaborated with team members to optimize cleaning schedules and workflows for efficiency.
- Inspected rooms for damages and reported maintenance issues to ensure guest satisfaction.
- Managed inventory of cleaning supplies, facilitating timely reordering to avoid shortages.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Housekeeping Manager
Aspen Suites Hotel
Anchorage, AK
06.2024 - 03.2025
- Provided excellent conflict resolution for guests and employees
- Used various computer applications to launch and complete the auditing process.
- Managed and maintained hotel during evening shift.
Front Desk Night Auditor
Aspen Hotel Of Anchorage
Anchorage, AK
12.2022 - 06.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Audited nightly financial transactions for accuracy and compliance with hotel policies.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction.
- Coordinated room assignments and special requests to optimize occupancy rates.
- Trained new staff on front desk procedures and customer service protocols.
Assistant General Manager
Comfort Suites Hotel
06.2018 - 11.2022
- Collected accounts receivable and balanced in house accounts.
- Assisted with housekeeping and breakfast during staffing shortages.
- Identified discrepancies and reconciled accounts to ensure guest satisfaction.
- Balanced daily credit card transactions, transmitted deposit to bank via modem.
- Designed, created and maintained spreadsheet applications used at three different properties.
Support Manager
Walmart
Anchorage, AK
07.2015 - 11.2016
- Led customer support initiatives to enhance service quality and satisfaction levels.
- Managed team workflows, optimizing response times for customer inquiries and issues.
- Developed training programs for staff to improve service delivery and operational efficiency.
- Implemented process improvements that reduced resolution time for customer complaints by streamlining communication channels.
- Monitored employee and customer interactions to assess quality of service.
Lead Ramp Agent
Aloha Airlines
Hilo, Honolulu, Maui, Hi
01.2001 - 03.2008
- Supervised ramp operations, ensuring safety and efficiency during aircraft arrivals and departures.
- Coordinated baggage handling processes to minimize delays and enhance passenger experience.
- Trained new team members on operational procedures and safety protocols for ramp activities.
- Implemented workflow improvements that increased on-time performance metrics for flight turnarounds.
- Managed equipment usage, performing regular inspections to maintain compliance with safety standards.
Education
High School Diploma -
Kailua High School
Kailua, HI05.1982
No Degree - Certified Nurses Assistant
Healthcare Hawaii
Honolulu, HI03.1999
Associate Degree In Welding - Welding
Honolulu Community College
Honolulu, HI09.1985
Skills
- Analytical Skills
- Communication
- Customer Service
- Hotel Operations
- Conflict Resolution
- New Business Development
- Problem Solving
- Time Management
- Team Building
- Housekeeping
Timeline
Housekeeper
Hyatt Place Anchorage
03.2025 - 03.2026
Housekeeping Manager
Aspen Suites Hotel
06.2024 - 03.2025
Front Desk Night Auditor
Aspen Hotel Of Anchorage
12.2022 - 06.2024
Assistant General Manager
Comfort Suites Hotel
06.2018 - 11.2022
Support Manager
Walmart
07.2015 - 11.2016
Lead Ramp Agent
Aloha Airlines
01.2001 - 03.2008
High School Diploma -
Kailua High School
No Degree - Certified Nurses Assistant
Healthcare Hawaii
Associate Degree In Welding - Welding
Honolulu Community College