Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ella Knowlton

Canal Winchester

Summary

Dynamic professional with extensive experience in customer service and team collaboration at Donatos Pizzeria. Proven ability to resolve complaints effectively while providing leadership and mentoring to new hires. Skilled in decision-making and criminal investigation, consistently enhancing customer relations and driving team success. Flexible and self-motivated, committed to achieving excellence.

Overview

2
2
years of professional experience

Work History

Open/Store Closer

Donatos Pizzeria
Canal Winchester
09.2023 - Current
  • Counted and balanced registers.
  • Maintained cleanliness of store by sweeping floors, cleaning windows, dusting shelves.
  • Handled customer complaints or directed them to a manager when necessary.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Shift Lead

Grapevine Pizza
Canal Winchester
05.2023 - 02.2024
  • Resolved customer complaints in a professional manner.
  • Greeted customers promptly and responded to questions.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

Criminal Justice

Eastland Fairfield Career Tech School
Groveport, OH

Canal Winchester High School
Canal Winchester, OH

Skills

  • Criminal investigation
  • Customer service
  • Team collaboration
  • Leadership development
  • Customer relations
  • Decision-making
  • Self motivation
  • Flexible work schedule

Accomplishments

  • Criminal Justice 1,2,3,&4
  • Nims Course
  • Customer Service Reward

Timeline

Open/Store Closer

Donatos Pizzeria
09.2023 - Current

Shift Lead

Grapevine Pizza
05.2023 - 02.2024

Criminal Justice

Eastland Fairfield Career Tech School

Canal Winchester High School

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