Ella Lamb
Austin
Summary
Dedicated Operations Assistance with a knack for problem solving, time management, and project organization, as shown through my time and work at Gathered Exchange. 5 years of experience in managing operations, maintaining interpersonal connections with clientele, and organizing teams in order to accomplish smooth operations. Works consistently with problem solving, financial management, multi-tasking, and task prioritization.
Overview
6
6
years of professional experience
Work History
Operations Assistant
Gathered Exchange
Garland
04.2024 - Current
- Assisted owner and founder with management of day-to-day operations.
- Carry-out day-to-day operations within a timeframe set by my employer.
- Contributed to work on our website, photography, and mailing.
- Assist the owner with customer relations, ensuring that all clients are taking care of, responded too in the proper amount of time, and left satisfied with their experience through the company.
- Support the owner with financial spreadsheets and budgets.
Manager
REFUL
Dallas
01.2020 - 04.2024
- Managed day-today operations during the shifts in which I was scheduled, and prepared the store for the next shift.
- Set timeframes to accomplish every day, shift-specific tasks, and help to carry them out within said timeframe.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Solved problems within the company's website.
- Engaged in promotional events for the company in order to grow clientele.
- Trained new employees.
- Maintained relationships with partner businesses, and managed inventory and sales.
Food Handler
MTA Shaved Ice
Garland
05.2021 - 01.2022
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Adhered to proper kitchen safety and sanitary rules when preparing food.
- Ensured customer satisfaction by executing operations in good time.
- Often supported the front of the house, dealing with customer orders, and working with money/transactions.
- Carried out opening and closing duties; setting up the kitchen before opening, and properly shutting down it down after closing.
- Prepared food and drinks according to the company menu and standard recipe.
Education
Associate of Applied Science - Science And Engineering Technology
Dallas College
Dallas, TX05-2025
High School Diploma -
Sachse High School
Sachse, TX05-2025
Some College (No Degree) - Sustainability Studies And Chemistry
The University of Texas At Austin
Austin, TXSkills
- Time Management
- Organization
- Attention to Detail
- Interpersonal Skills
- Money Management
- Professional and Administrative Support
- Public Speaking
- Problem Solving
- Project Management
- Critical Thinking
Timeline
Operations Assistant
Gathered Exchange
04.2024 - Current
Food Handler
MTA Shaved Ice
05.2021 - 01.2022
Manager
REFUL
01.2020 - 04.2024
Associate of Applied Science - Science And Engineering Technology
Dallas College
High School Diploma -
Sachse High School
Some College (No Degree) - Sustainability Studies And Chemistry
The University of Texas At Austin
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