Ella Lamberto
Winston-Salem,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Head Hostess
Riccardo's Restaurant
06.2024 - 07.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Private Math Tutor
New Leaf Therapeutics
01.2021 - 05.2023
- Adapted tutoring techniques based on student feedback, resulting in increased engagement and comprehension during sessions.
- Implemented creative approaches to explain complex mathematical ideas, making them more accessible and understandable for students.
- Improved overall math grades of tutored students by effectively addressing gaps in knowledge and reinforcing key concepts.
- Provided regular progress reports to parents, outlining achievements, areas for improvement, and recommended next steps for continued growth.
- Boosted student confidence in problem-solving skills through consistent practice and feedback during tutoring sessions.
- Promoted critical thinking skills by challenging students to apply mathematical principles to real-world situations.
Student Lead Journalist
Howard High School
01.2021 - 05.2023
- Fostered a culture of continuous improvement by regularly soliciting feedback from peers and incorporating suggestions into future plans.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Increased reader engagement by spearheading initiatives such as interactive online features or reader polls related to current events or trends.
- Enhanced publication quality by meticulously proofreading and editing articles for grammar, style, and content accuracy.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Uploaded breaking news and updates to organization's social media and website accounts.
- Presented news by researching, developing and covering field news events.
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
Restaurant Hostess
Yollah
11.2022 - 04.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Lifeguard
Swim Macon Aquatic Club
05.2021 - 07.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
Education
Bachelor of Arts - Statistics
University of North Carolina At Asheville
Asheville, NC06.2027
High School Diploma -
Howard High School
Macon, GA05.2023
Skills
- Social Media Strategy
- Content Marketing
- Social Media Marketing
- Social Media Platforms
- Video Editing
- Audience Engagement
- Digital Photography
- Content Strategy
- Guest service
- Exceptional communication
Timeline
Head Hostess
Riccardo's Restaurant
06.2024 - 07.2024
Restaurant Hostess
Yollah
11.2022 - 04.2023
Lifeguard
Swim Macon Aquatic Club
05.2021 - 07.2021
Private Math Tutor
New Leaf Therapeutics
01.2021 - 05.2023
Student Lead Journalist
Howard High School
01.2021 - 05.2023
Bachelor of Arts - Statistics
University of North Carolina At Asheville
High School Diploma -
Howard High School
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