Ella Lipscomb
Cleveland,TN
Summary
Accomplished Aquatics Director at YMCA Metropolitan Chattanooga, I have enhanced swimmer safety and staff proficiency through innovative training programs and effective pool maintenance. Expert in hazardous materials handling and program management, I significantly improved operational efficiency and customer satisfaction. My leadership fostered a positive work environment, driving high employee retention and satisfaction rates.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Aquatics Director
YMCA Metropolitan Chattanooga
03.2024 - Current
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Supervised 50 members of aquatic staff and administered performance evaluations to communicate expectations.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Fostered a positive work environment by cultivating open communication channels between staff members across various departments within the organization.
Lifeguard Instructor
YMCA Metropolitan Chattanooga
11.2023 - Current
- Taught quality lifeguarding courses to certify lifeguards to the standards of the American Red Cross.
- Provided mentorship to junior lifeguards, guiding their professional growth throughout their employment.
- Developed engaging lesson plans for various age groups to teach essential water safety skills effectively.
- Ensured timely incident reporting to management, contributing to improved risk assessments and mitigation strategies.
- Increased patron satisfaction by addressing concerns and providing exceptional customer service.
- Enhanced overall pool safety through effective communication with staff and patrons.
- Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
Swim Lesson Coordinator
YMCA Metropolitan Chattanooga
08.2023 - Current
- Ensured safety of swimmers by enforcing pool rules and maintaining a clean, hazard-free environment.
- Evaluated curriculum effectiveness, making adjustments as needed to better serve participant needs and goals.
- Monitored progress of students, providing personalized feedback for improvement and skill development.
- Implemented efficient registration processes, streamlining administrative tasks while enhancing customer experience during sign-up periods.
Lifeguard Manager
YMCA Metropolitan Chattanooga
04.2023 - Current
- Streamlined facility operations by establishing clear communication channels between staff members.
- Scheduled, coordinated and conducted in-service training for 50 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
Swim Lesson Instructor
YMCA Metropolitan Chattanooga
05.2022 - Current
- Increased student confidence in the water through positive reinforcement and gradual progression of skills.
- Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
- Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement.
- Enhanced swim lesson effectiveness by incorporating various teaching methods and styles tailored to individual student needs.
Lifeguard
YMCA Metropolitan Chattanooga
01.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Bryan College
Dayton, TN05.2026
Skills
- Hazardous Materials Handling
- Equipment management
- Program Management
- Pool Maintenance
Certification
- Certified Lifeguarding with CPR/AED for Professional Rescuers, First Aid, and Administering Emergency Oxygen, American Red Cross - 2021-2025
- Certified Lifeguarding Instructor, American Red Cross - 2023-2025
Timeline
Aquatics Director
YMCA Metropolitan Chattanooga
03.2024 - Current
Lifeguard Instructor
YMCA Metropolitan Chattanooga
11.2023 - Current
Swim Lesson Coordinator
YMCA Metropolitan Chattanooga
08.2023 - Current
Lifeguard Manager
YMCA Metropolitan Chattanooga
04.2023 - Current
Swim Lesson Instructor
YMCA Metropolitan Chattanooga
05.2022 - Current
Lifeguard
YMCA Metropolitan Chattanooga
01.2022 - Current
High School Diploma -
Bryan College
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