Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ella Martin

Mobile

Summary

Detail-oriented and dependable Data Entry Specialist with over 10 years of experience in healthcare, customer service, and remote operations. Proficient in data processing, HIPAA-compliant documentation, and high-volume entry across multiple platforms including EHR, SharePoint, and Microsoft Office Suite. Known for accuracy, confidentiality, and meeting fast-paced deadlines. Seeking to contribute excellent typing, record management, and support skills in a remote-first environment.

Overview

12
12
years of professional experience

Work History

Senior Reconciliation Representative

American Specialty Health
08.2023 - 09.2025
  • Analyzed financial records to identify discrepancies and process accurate account reconciliation.
  • Supported internal audits by compiling and organizing documentation.
  • Reduced error rates through detailed transaction reviews and cross-checking of reports.
  • Remote

Member Service Representative

United Healthcare
12.2022 - 08.2023
  • Provided support for insurance claims, billing inquiries, and data updates.
  • Verified member information and ensured records matched internal systems.
  • Delivered customer assistance while meeting daily accuracy and call targets.
  • Remote

Patient Access Representative

GetixHealth
08.2018 - 12.2022
  • Registered patients, verified insurance, and managed confidential health data.
  • Entered patient demographics into EHR systems accurately and efficiently.
  • Delivered exceptional front-line support in a high-traffic environment.

Technical Support Representative

Alorica
01.2014 - 07.2018
  • Troubleshot software, network, and hardware issues via phone and documentation.
  • Maintained service records and supported customers in resolving issues independently.
  • Used multiple systems to log support interactions and outcomes.

Education

Associate of Science - Medical Assisting

Fortis College
Mobile, AL
01.2019

High School Diploma - undefined

Cf Vigor High School
Mobile, AL
01.2014

Skills

  • Remote Data Entry & Documentation
  • HIPAA Compliance & EHR Systems
  • Claims & Payment Processing
  • Microsoft Excel, Word, Access, SharePoint
  • Technical Support & Troubleshooting
  • Insurance Verification & Prior Authorizations
  • Data Accuracy & Confidentiality
  • High-Speed Typing & Multitasking

Timeline

Senior Reconciliation Representative

American Specialty Health
08.2023 - 09.2025

Member Service Representative

United Healthcare
12.2022 - 08.2023

Patient Access Representative

GetixHealth
08.2018 - 12.2022

Technical Support Representative

Alorica
01.2014 - 07.2018

High School Diploma - undefined

Cf Vigor High School

Associate of Science - Medical Assisting

Fortis College

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