Ella Martin
Chicago,Illinois
Summary
Dynamic professional with extensive experience at FedEx as a Package Handler Trainer, adept in warehouse navigation and safety protocols. Proven track record in enhancing onboarding processes and boosting productivity through effective training and process improvements. Strong communicator with a commitment to fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Package Handler Trainer
FedEx
Chicago
04.2022 - Current
- Trained new package handlers on safety protocols and operational procedures.
- Developed training materials to enhance onboarding process for new employees.
- Monitored employee performance, providing constructive feedback and guidance.
- Implemented process improvements to increase productivity and reduce errors.
Collections Agent
Dash BPO
Chicago, IL
01.2018 - 03.2019
- Managed inbound and outbound calls to collect outstanding debts efficiently.
- Utilized CRM software to track accounts and document interactions accurately.
- Negotiated payment plans with clients, ensuring compliance with company policies.
- Resolved customer disputes through effective communication and problem-solving skills.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Representative
NORC at the University of Chicago
Chicago, IL
11.2019 - 04.2021
- Provided support to customers by resolving inquiries and complaints through various communication channels.
- Assisted in data entry and maintenance of customer records within CRM system for accuracy and efficiency.
- Collaborated with team members to enhance service processes, improving response times for customer requests.
- Conducted follow-up communications to ensure customer satisfaction and retention after service interactions.
- Adapted quickly to new information systems, enhancing ability to address diverse customer needs effectively.
Loan Officer
Cash for Whatever
Chicago, IL
11.2018 - 02.2019
- Evaluated client financial information to determine loan eligibility and risk factors.
- Facilitated communication between clients and underwriting teams to ensure timely loan processing.
- Developed comprehensive loan proposals tailored to individual client needs and circumstances.
- Streamlined application processes by implementing new document management systems for efficiency.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Addressed client concerns promptly to ensure exceptional customer service during the lending process.
Front Desk Receptionist
JLM Center
Chicago, IL
06.2010 - 09.2017
- Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries promptly.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments, coordinating with staff to optimize daily operations.
- Maintained accurate records of visitor logs and appointment schedules for effective tracking.
- Performed clerical tasks including filing, data entry, and document preparation to support office operations.
Skills
- Warehouse navigation
- Pallet jack operation
- Loading and unloading
- Order picking
- Package sorting
- Warehouse safety
- Barcode scanners
- Packing boxes
- Labeling
Timeline
Package Handler Trainer
FedEx
04.2022 - Current
Customer Service Representative
NORC at the University of Chicago
11.2019 - 04.2021
Loan Officer
Cash for Whatever
11.2018 - 02.2019
Collections Agent
Dash BPO
01.2018 - 03.2019
Front Desk Receptionist
JLM Center
06.2010 - 09.2017