Ella McDonnell
Wilmington,NC
Summary
Proven track record of enhancing team success and customer satisfaction, as demonstrated at Moxie Gymnastics And Cheer. Skilled in strength conditioning and exceptional customer service, I bring a growth mindset and reliability to every role. Leveraged strong work ethic to improve athlete performance and foster engaging shopping experiences.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
Work History
Retail Worker
17th Street Surf Shop
2024.05 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Competitive Gymnastics Coach
Moxie Gymnastics And Cheer
2022.03 - 2023.06
- Improved athlete flexibility with targeted stretching routines, leading to enhanced execution during performances.
- Increased team success at competitions through effective coaching strategies and motivational techniques.
- Advised athletes on goal setting methods, helping them focus on achievable objectives while striving for personal growth within the sport.
- Contributed to overall program development by participating in strategy meetings with other coaches and gym leadership teams.
- Developed strong relationships with parents, ensuring open communication channels for discussing their child''s progress and any concerns.
- Communicated effectively with event organizers, judges, and other officials to ensure a smooth experience for athletes at each competition.
- Managed administrative tasks such as scheduling practices, coordinating travel arrangements, and maintaining records for each athlete.
In-store Server
Yahgi's Pizzeria
2020.08 - 2021.12
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Babysitter
Local Families
2018.01 - 2021.12
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Bachelor of Science - International Business And Spanish
University of North Carolina At Wilmington
Wilmington, NC05.2027
High School Diploma -
Bowie High School
Austin, TX10.2022
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Growth Mindset Encouragement
- Team Building Strategies
- Strength and Conditioning Knowledge
- Individualized training plans
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Reliability
Accomplishments
- Built a Junior Olympic program from the ground up, with 20 athletes aged 6-16
- Trained district and state champs in the year 2022 and 2023
- Was given coach of the month multiple times
Languages
Spanish
Professional Working
Timeline
Retail Worker
17th Street Surf Shop
2024.05 - Current
Competitive Gymnastics Coach
Moxie Gymnastics And Cheer
2022.03 - 2023.06
In-store Server
Yahgi's Pizzeria
2020.08 - 2021.12
Babysitter
Local Families
2018.01 - 2021.12
Bachelor of Science - International Business And Spanish
University of North Carolina At Wilmington
High School Diploma -
Bowie High School
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