Ella Mertes

- Led games, activities, and crafts with guests.

- Worked on organizing scheduling for other recreation employees.

- Overlooked activities and assisted in customer feedback.

• Developed strong relationships with repeat customers, fostering loyalty and return visits.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Greeted and seated guests, ensuring optimal dining experience through attentive service.
• Managed reservation system, coordinating guest flow to maximize seating efficiency.
• Assisted in implementing new seating arrangements, improving overall operational workflow during peak hours.

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Managed cash drawer, ensuring balanced registers and adherence to company policies.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.