Omar Gonzalez
Orlando,FL
Summary
Professional hospitality worker with hands-on experience in fast-paced restaurant environments. Excels in maintaining restaurant cleanliness, restocking supplies, and supporting fellow team members to ensure seamless service. Strong focus on team collaboration and adaptability to changing needs. Reliable, efficient, and customer-focused with excellent multitasking and organizational skills.
Overview
6
6
years of professional experience
Work History
Recreation Supervisor
Loews Hotels at Universal Orlando
07.2024 - Current
- Evaluated staff performance regularly, providing constructive feedback and coaching to improve overall team efficiency.
- Enforced safety procedures and protocols among staff maximize safety.
- Ensured safety of all guests by maintaining up-to-date knowledge on safety regulations and conducting regular facility inspections.
- Empowered workers to independently handle common issues and maintain strict safety standards.
Merchandise Cast Member
The Walt Disney Company
04.2023 - 12.2023
- Assisted in inventory management by accurately tracking stock levels and conducting regular audits for accuracy.
- Resolved customer inquiries or issues promptly, escalating when necessary to ensure complete satisfaction.
- Maintained visual appeal of store displays by regularly updating and refreshing merchandise arrangements according to company guidelines.
- Collaborated with team members to achieve daily sales goals and maintain an efficient workflow.
Attractions Cast Member
The Walt Disney Company
10.2022 - 04.2023
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
Food and Beverage Cast Member
The Walt Disney Company
03.2022 - 10.2022
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Unloaded, sorted and stocked food products according to restaurant layout and product placement.
- Provided courteous, friendly service while multitasking in fast-paced environment.
Busser
Aji Limon
03.2020 - 06.2020
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
- Greeted customers and provided menus upon arrival to dining room.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Front of House Employee
Chick Fil A
07.2018 - 12.2019
- Reset tables between guests by restocking low items and wiping down surfaces.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Associate of Arts -
Valencia College
Orlando, FL03-2021
Skills
- Staff supervision
- Recreational activities
- Customer service skills
- Food handling safety
- Food safety practices
- Product restocking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Recreation Supervisor
Loews Hotels at Universal Orlando
07.2024 - Current
Merchandise Cast Member
The Walt Disney Company
04.2023 - 12.2023
Attractions Cast Member
The Walt Disney Company
10.2022 - 04.2023
Food and Beverage Cast Member
The Walt Disney Company
03.2022 - 10.2022
Busser
Aji Limon
03.2020 - 06.2020
Front of House Employee
Chick Fil A
07.2018 - 12.2019
Associate of Arts -
Valencia College
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