Summary
Overview
Work History
Education
Skills
Timeline
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Ella Newell

Mooresville,NC

Summary

Proven leader with a track record of enhancing customer satisfaction and increasing revenue at Brawley Garden Center. Excelled in problem-solving and fostering teamwork, adept at merchandise display and store operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Front Store Manager

Brawley Garden Center
10.2019 - 12.2023
  • Developed strong relationships with vendors to negotiate pricing, ensuring competitive costs for merchandise.
  • Interacted well with customers to build connections and nurture relationships.
  • Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly.
  • Identified areas for improvement within the store layout; implemented changes that resulted in more effective use of space while enhancing shopper experience.
  • Increased overall revenue with targeted marketing campaigns tailored to specific customer segments based on their preferences.
  • Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
  • Guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.

Lifeguard/Registration Representative

Carrigan Farms
05.2019 - 11.2019


  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Ensured swimmer safety by vigilantly monitoring quarry area and enforcing rules.
  • Monitored safety of guests in and around quarry.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Education

High School Diploma -

Mooresville Senior High School
Mooresville, NC

Skills

  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Store operations
  • Health and safety
  • Task Delegation
  • Merchandise Display

Timeline

Front Store Manager

Brawley Garden Center
10.2019 - 12.2023

Lifeguard/Registration Representative

Carrigan Farms
05.2019 - 11.2019

High School Diploma -

Mooresville Senior High School

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Ella Newell