Ella Osborne
North Scituate,RI
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Snow Family Medicine
06.2019 - Current
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient data including insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Carefully transcribed phone messages and relayed to appropriate personnel. Enhanced office efficiency by handling high volume of callers per day.
- Organized fax inbox/outbox and directed documents to patients charts or providers accordingly.
- Checked and sorted mail appropriately.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information/vitals such as blood pressure, height and weight.
- Performed EKG's for providers.
- Charted completed EKG's for providers.
- Administered immunizations to patients while also logging all data in patient chart.
- Set up exam rooms for DOT physicals and pap smears.
- Administered immunizations to pediatric and adult patients for providers.
- Obtained client medical history, including medication information, symptoms and allergies.
- Collected and ran urine specimen through automatic urine analyzer or for drug screenings, urine testing etc.
- Called and faxed pharmacies to submit prescriptions and refills.
- Faxed out referrals to specialty practices, obtained insurance referrals through patients insurance when needed.
- Obtained prior-authorizations for medications based on patient medical history and diagnosis.
- Obtained prior-authorizations for diagnostic imaging through patient insurance when needed, while also having the knowledge to communicate with medical insurance company's to have specific orders approved.
- Submitted appropriate and thorough information to medical facilities to provide supporting information on patient background.
Assistant Manager
Dunkin' Donuts
09.2017 - 03.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Hostess
Applebee's Grill + Bar
03.2017 - 10.2017
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Informed servers of newly seated parties for speedy service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Prepared tables for new guests by resetting condiments, adding silverware and menus.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
Table Busser
Granite Farm Restaurant
10.2016 - 03.2017
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Pending - Nursing
New England Institute of Technology
East Greenwich, RIHigh School Diploma -
Ponaganset High School
North Scituate, RI06.2017
Skills
- Reliable and Punctual
- Multitasking and Prioritization
- Critical Thinking
- Clear Communication
- Time Management
- Decision Making
- Cleaning and Organizing
- Social Perceptiveness
- Check-In and Check-Out Procedures
Certification
- First Aid/AED/CPR
- BLS
- ACLS
- PALS
Reference's
1) Valentina Powers-
Title: Employee at Kent Hospital
Years known-x7
2) Linda Grilli-
Title: Manager Dunkin' Donuts
Phone Number: 401-227-9290
Years known: x3
3) Brandy Lopes-
Title: General Manager Dunkin'
Phone Number: 401-230-2702
Years known: x2
4) Kelly Capbianco
Title: Nurse Manager Eleanor Slater Hospital
Phone Number: 401-255-2627
Years known: x6
5) Kristen Snow
Title: Practice Owner, FNP
Phone Number: 401-585-8500
Years Known: x3
6) Tracy Fitzhugh-
Title: Phlebotomist for CNE
Years known: x3
Timeline
Medical Assistant
Snow Family Medicine
06.2019 - Current
Assistant Manager
Dunkin' Donuts
09.2017 - 03.2022
Hostess
Applebee's Grill + Bar
03.2017 - 10.2017
Table Busser
Granite Farm Restaurant
10.2016 - 03.2017
Pending - Nursing
New England Institute of Technology
High School Diploma -
Ponaganset High School
- First Aid/AED/CPR
- BLS
- ACLS
- PALS
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