Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Ella Peepgrass

San Diego,CA

Summary

Innovative professional in workforce training and development, known for high productivity and efficiency in task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance assessment tools. Excel using communication, adaptability, and leadership to foster learning environments that promote growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Support Trainer and Shuttle Driver

UCSD Transportation Services
San Diego, CA
01.2022 - Current
  • Transport students and faculty by bus.
  • Manage bus routes, bus boards, relief vehicles
  • Conducted regular performance evaluations to ensure quality of service standards were met.
  • Assisted in the development of customer service policies and procedures.
  • Analyzed customer feedback data to identify areas for improvement in the support process.
  • Resolved escalated customer issues by providing technical advice or troubleshooting assistance.
  • Implemented strategies to reduce wait times and improve overall response time efficiency.
  • Maintained records of employee attendance, feedback, and learning outcomes for each training session.
  • Ensured compliance with industry regulations through regular audits of operational procedures.
  • Documented best practices related to customer service operations and shared them across teams.
  • Instructed new team members on correct procedures for operations.
  • Reviewed existing documentation related to support roles and responsibilities within the organization.
  • Documented performance, safety and customer service needs to improve operations.
  • Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
  • Led by example, upholding company policies and exemplifying desired behaviors.

Fallen Star Volunteer

UCSD Theatre & Dance
San Diego, CA
04.2024 - 04.2024
  • Created and distributed marketing materials for upcoming events.
  • Collaborated with other volunteers to create a positive work environment.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Offered support and assistance to community members.
  • Helped with prep, set up, and breakdown of community and public events.
  • Greeted guests and offered assistance in finding specific departments or personnel.

Education

Bachelor of Arts - Psychology

University of California - San Diego
La Jolla, CA
06-2025

High School Diploma -

Temecula Valley High School
Temecula, CA
06-2021

Skills

  • Microsoft Word and Excel
  • Google Docs/Slides
  • Adobe Premiere Pro
  • Task Delegation
  • Training delivery
  • Employee Onboarding
  • Coaching and Mentoring
  • Work Planning and Prioritization
  • Customer Service

Affiliations

  • Active runner and outdoors person
  • Enjoys reading romance novels and playing soccer

Certification

  • Class B and Class M license

Languages

American Sign Language
Limited

Timeline

Fallen Star Volunteer

UCSD Theatre & Dance
04.2024 - 04.2024

Operations Support Trainer and Shuttle Driver

UCSD Transportation Services
01.2022 - Current

Bachelor of Arts - Psychology

University of California - San Diego

High School Diploma -

Temecula Valley High School

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Ella Peepgrass