ELLA PHILLIPS
Ormond Beach,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
2
2
years of professional experience
Work History
Assistant Director of Operations
Oak View Group
Chicago, IL
07.2023 - Current
- Implemented strategies to improve operational efficiency and reduce costs.
- Monitored daily operations, identifying areas for improvement and implementing solutions accordingly.
- Conducted performance reviews of staff, providing feedback to ensure optimal productivity.
- Coordinated with other departments to ensure proper communication and collaboration between teams.
- Managed customer service inquiries and complaints in a timely manner.
- Directed staff training sessions to foster professional development.
- Established policies and procedures for the department in accordance with company standards.
- Managed a Union based staff of over 700 members.
- Researched industry trends and best practices, recommending changes as needed.
Assistant General Manager
Oak View Group
Columbus, GA 31906
01.2023 - 07.2023
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Monitored inventory levels and placed orders for new stock as needed.
- Launched a Concessions Program.
- Created promotional campaigns to increase store traffic and generate revenue.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
- Met business targets with streamlined operations strategies.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Food and Beverage Manager
Oak View Group
Daytona Beach, FL
10.2021 - 01.2023
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Assisted in transitioning multiple venues from their previous food and beverage management company to Oak View Group.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
Education
Level One- Cicerone
World of Beer School
Orlando, FL01-2015
Associate of Science - Cardiovascular Technology
Valencia College
Orlando, FLSkills
- Scheduling and Coordination
- Process Improvement
- Operations Oversight
- Operational Efficiency
References
References available upon request.
Timeline
Assistant Director of Operations
Oak View Group
07.2023 - Current
Assistant General Manager
Oak View Group
01.2023 - 07.2023
Food and Beverage Manager
Oak View Group
10.2021 - 01.2023
Level One- Cicerone
World of Beer School
Associate of Science - Cardiovascular Technology
Valencia College
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