Meghan Hardesty
St Louis,MO
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Accomplished professional with over 15 years of experience offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Exceptional customer service, multitasking and time management abilities.
Overview
15
15
years of professional experience
Work History
Assistant Director of Operations
Vin Fraîche Wine Group
St. Louis, Missouri
02.2022 - Current
- Created content for ecommerce platforms, including product descriptions, copywriting, and SEO optimization.
- Developed strategies to engage customers via social media platforms and email marketing.
- Analyzed sales data from various sources including web traffic, email campaigns, and social media platforms.
- Resolved discrepancies between physical counts of inventory and computerized records.
- Provided customer service support with regards to ordering, pricing and delivery of wines.
- Ensured compliance with state laws governing the sale and consumption of alcoholic beverages including premium quality wines.
- Maintained accurate records of all sales activities using CRM software.
- Provided ongoing training to hospitality team for sales growth.
- Implemented systems and procedures to increase efficiency in daily operations while maintaining high standards of customer service.
- Utilized digital tools such as CRM software for tracking member activity and engagement levels.
- Coordinated with other departments to ensure proper communication and collaboration between teams.
- Highly monitored customer feedback and responded promptly to inquiries regarding membership benefits, services, and offerings.
- Researched industry trends and best practices related to operating a successful wine club & increased all wine club memberships by over 100%.
- Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
Director of Operations
Guerrilla Street Food
St. Louis, MO
01.2014 - 02.2022
- Processed weekly payroll; Complete onboarding for new employees; Scheduled staff for mulitple units; Schedule and manage caterings and events.
- Organized and oversaw work schedules of departmental managers.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of staff in multiple locations.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed training programs for new employees as well as existing staff members.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Oversaw the implementation of new eCommerce system for online ordering.
General Manager/Beverage Director
Element
St. Louis, MO
06.2013 - 01.2014
- Developed wine, beer, and liquor lists, standardized recipes for cocktails; created fresh and seasonal cocktails; in charge of payroll and accounting; scheduled and managed all FOH staff; responsible for ordering and inventory; managed guest relations; scheduled and managed large events.
- Conducted regular staff training on proper pouring techniques, responsible alcohol service practices, menu items and food pairings.
- Monitored inventory levels of alcoholic beverages and placed orders when necessary.
- Negotiated pricing with suppliers for the best possible deals on high quality products.
- Oversaw special events such as private parties or corporate functions to ensure appropriate staffing levels and efficient operations.
- Maintained a safe working environment by enforcing local health codes and liquor laws as well as company policies regarding alcohol service.
- Collaborated with chefs on food-beverage pairings for seasonal menus or special promotions.
- Researched emerging industry trends in order to keep up with the latest developments related to beverage programs.
- Managed budgets related to beverage purchases, labor costs and supplies in accordance with set targets.
- Produced sales and productivity reports.
- Supervised staff in daily operations including scheduling, performance reviews, disciplinary action and staff development plans.
- Analyzed sales data to identify trends in customer preferences for product selection or promotional strategies.
Bar Chef & Private Dining Director
Ocean Prime
Indianapolis, IN
01.2012 - 01.2013
- Created and executed handcrafted cocktails with a fresh bar; trained and educated all bar chefs and FOH associates as lead trainer; organized and planned all private parties and off-site events; exceeding guests expectations; communicated with all associates, management, guests, and purveyors; lead monthly, cocktail, and wine workshops for all associates.
Beverage Diector
Ruth's Chris
Indianapolis, IN
01.2010 - 01.2012
- Responsible for liquor management, inventory and ordering; developed and implemented new beverage program; created new drink recipes and cocktail menus; managed, trained and scheduled all bar staff; contributed to increase of bar sales and growth; corresponded with vendors on a regular basis; established bar guidelines and responsibilities.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new Point of Sale and software.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Business Marketing & Management -
06.2007
Field of Study - Excercise & Nutrition Science
Skills
- Customer Service Management & Client Relations
- Ecommerce Expertise with Square, Shopify, Commerce7, Squarespace, Wix, Salesforce Commerce
- Use of strong communication skills
- Management and leadership abilities
- Self-motivated and exceptional organizational skills
- Highly skilled with problem identification and resolution
- Staff training, education and development
- Knowledge of profit and loss
- Proficient in Excel, Word, & Google
- Inventory Management & Control
- Employee Training and Development
- Event planning & Catering
- Ecommerce Expertise with Square, Shopify, Commerce7, Squarespace, Wix, Salesforce Commerce
- Scheduling
- Administration, Bookkeeping, Accounting, Payroll
- Shipment Tracking & Coordination
- Project Management & Assignments
- Ordering
- Strategic planning and execution
- Process improvements
- Client account management
- Employee scheduling
- Inventory management
- Delegation
- Teamwork and Collaboration
- Effective leader
- Performance Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Director of Operations - Vin Fraîche Wine Group
02.2022 - Current
Director of Operations - Guerrilla Street Food
01.2014 - 02.2022
General Manager/Beverage Director - Element
06.2013 - 01.2014
Bar Chef & Private Dining Director - Ocean Prime
01.2012 - 01.2013
Beverage Diector - Ruth's Chris
01.2010 - 01.2012
Indiana University - Business Marketing & Management,
IUPUI-Indianapolis - Field of Study, Excercise & Nutrition Science
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