Ashley Brizuela-Contreras
Summary
Highly motivated and detailed-oriented individual passionate about using data to improve business performance and client experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
3
3
years of professional experience
Work History
Assistant Director of Operations
Deluxe Logistics Inc
01.2022 - Current
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Negotiate with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
- Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
Customer Service Representative
NonstopDelivery
10.2020 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Keep record of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Business Analytics
George Mason University
Fairfax, VA05.2024
Associate of Science - Business Administration
Northern Virginia Community College
Manassas, VA07.2021
High School Diploma -
Osbourn High School
Manassas, VA06.2020
Skills
- Team Leadership
- Vendor Onboarding
- Customer Service
- Strategic Planning and Execution
- Supply Chain Operations
- Client Relations
- Fluent in Spanish
- Attention to Detail
Timeline
Assistant Director of Operations
Deluxe Logistics Inc
01.2022 - Current
Customer Service Representative
NonstopDelivery
10.2020 - 12.2021
Bachelor of Science - Business Analytics
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College
High School Diploma -
Osbourn High School
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