ELLA SETTLES

• Provides excellent customer service, resolving issues quickly and maintaining long-term client relationships.
• Enhance customer relationships with personalized service and addressing individual concerns promptly.
• Collaborates with team members to achieve growth

targets and improve overall branch performance

• Evaluates individuals creditworthiness, and determine what type of loan is best suited for their situation.
• Collect on past due balances, make payment arrangements, and post payments in an timely manner.
• Reviewing, assessing, and overseeing loan applications.
• Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.

• Coordinated with manager to set specific and actionable goals based on established KPIs
• Maintained organized store environment for customer and employee health and safety
• Coached employees on customer service and OSAT
• Led floor sets following plan-o-grams to update store appearance
• Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
• Managed day-to-day operations including scheduling shifts, assigning tasks
• Assisted with training staff on all internal operational functions
• Managed all customer inquiries and complaints in a professional and timely manner
• Ensured compliance with all store policies and procedures
• Tracked daily operational activities such as store expenses, payroll records.

• Scheduled and directed staff in daily work assignments to maximize productivity
• Investigated and resolved complaints regarding food quality, service or accommodations
• Examined restaurant for conformance to safety and health standards by conducting walkthrough and observing staff and operations
• Verified freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
• Handled customer inquiries, complaints and feedback in a timely manner
• Optimized profits by controlling food, beverage and labor costs
• Demonstrated strong leadership abilities by leading weekly meetings with staff to discuss goals, objectives and performance reviews
• Performed administrative tasks such as ordering supplies, creating menus, managing budgets and tracking inventory levels
• Managed a team of 10-15 employees, providing direction and guidance to ensure high standards of service.

• Prepared and served food and beverages to customers
• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
• Greeted and accommodated guests, building positive experience from first interaction
• Provided excellent customer service by anticipating needs and responding promptly to requests.