Ella Thomas
Phoenix,AZ
Summary
Energetic and personable individual seeking a Hostess position to leverage my extensive customer service experience, leadership skills, and ability to thrive in fast-paced environments. With a background in hospitality, sales, and outdoor recreation, I am committed to providing an exceptional dining experience for all guests.
Overview
6
6
years of professional experience
Work History
Sales Associate
Kohls Department Store
Flagstaff, Arizona
09.2022 - 07.2024
- Assisted customers with product selection, providing recommendations to improve their shopping experience.
- Processed transactions and handled cash register, ensuring accuracy and efficiency.
- Maintained store organization, including stocking and ensuring displays were visually appealing.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Demonstrated strong communication skills and customer service, building rapport with customers to increase sales and loyalty.
- Engaged customers in friendly, professional dialogue to determine needs and handled customer concerns in a professional manner.
Canoe Instructor /Summer Camp Counselor
Camp Greystone
Tuxedo, North Carolina
05.2021 - 08.2022
- Led and managed canoeing sessions, ensuring safety protocols and providing detailed instruction to campers of all skill levels.
- Fostered a positive and inclusive environment for campers, helping them to build skills and confidence.
- Collaborated with staff to plan and execute daily activities, ensuring a smooth operation of all programs.
- Supervised and mentored young campers, resolving issues and providing guidance when needed.
Certified Lifeguard
Anthem Community Center
Phoenix, Arizona
05.2018 - 10.2020
- Monitored pool areas, ensuring safety and compliance with all safety standards.
- Maintained constant surveillance of pool to appropriately react to emergency situations.
- Provided first aid and CPR as necessary, maintaining a calm and effective response in emergency situations.
- Developed strong communication skills, providing clear instructions to guests and staff to prevent accidents.
- Worked as part of a team, assisting with opening and closing duties and ensuring the facility remained clean and orderly.
Education
Master of Science - Forensic Psychology
Arizona State University
Tempe, AZ07-2025
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff, AZ05-2024
Skills
- Strong interpersonal and communication skills
- Ability to work in fast-paced environments
- Customer service expertise
- Adaptability and problem-solving
- Time management and organizational skills
- Team leadership and collaboration
Timeline
Sales Associate
Kohls Department Store
09.2022 - 07.2024
Canoe Instructor /Summer Camp Counselor
Camp Greystone
05.2021 - 08.2022
Certified Lifeguard
Anthem Community Center
05.2018 - 10.2020
Master of Science - Forensic Psychology
Arizona State University
Bachelor of Science - Psychology
Northern Arizona University