Ella Thompson
Essex,VT
Summary
Skilled customer service professional with a background in management at location specific and county-wide levels. Training specialist with an enthusiastic attitude to learn new skills and work collaboratively with a team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Trainer
Vermont Donut Enterprises
09.2022 - 07.2023
- Trained and mentored new and existing personnel hired to fulfill various roles.
- Provided coaching, resources, and training material to employees.
- Developed lesson plans, written practice tests and conducted classes for ServSafe Management Certification.
- Posted and managed job ads, evaluated applicants, interviewed and hired for 17 locations
- Uphold food safety standards on a district level
Restaurant Manager
Vermont Donut Enteprises
01.2021 - 09.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Worked with employees to meet personal and professional goals
- Tracked daily, weekly, and annual sales transactions and invoices for accurate and updated financial reporting.
- Managed costs through budgeting to meet quotas and goals
- Managed staff schedules and maintained adequate coverage for all shifts.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Sales Associate
Plato's Closet
01.2019 - 12.2019
- Evaluated current trends and purchased clothing based on projected sale probability
- Trained new employees on customer service, money handling and organizing strategies.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Essex High School
Essex Junction, VT06.2022
Skills
- Customer Service
- Conflict Resolution
- Coaching and Development
- Network Troubleshooting
- Employee Schedule Management
- Payroll Submission
Certification
- ServSafe Management - Exp. 2028
- Certified ServSafe Management Proctor
Hobbies
Singer-Songwriter, Crafting, Choral Music
Timeline
Network Trainer
Vermont Donut Enterprises
09.2022 - 07.2023
Restaurant Manager
Vermont Donut Enteprises
01.2021 - 09.2022
Sales Associate
Plato's Closet
01.2019 - 12.2019
High School Diploma -
Essex High School
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