Ella Tow
Shawnee
Summary
Dynamic pharmacy professional with experience at Walgreens, excelling in patient counseling and medication dispensing. Proven ability to enhance workflow efficiency and reduce medication errors through meticulous attention to detail. Strong communicator and mentor, dedicated to fostering team collaboration and improving patient satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Pharmacy Intern
Walgreens
Lawrence
08.2024 - Current
- Educated patients regarding proper use of their medications.
- Conducted quality assurance checks on all filled prescriptions.
- Evaluated physician orders for accuracy and completeness prior to dispensing medications.
- Provided patient counseling on medication use and health-related topics.
- Counseled patients on proper medication usage and potential side effects.
- Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
Pharmacy Technician
Walgreens
10.2022 - 07.2024
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Trainer/ Flourish Mentor
Chick-fil-A
04.2020 - 05.2022
- Responsible for leading interactive workshops and hands-on activities for new trainees.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- One of the five team members out of 25 that was selected to serve as a Flourish Mentor- responsible for mentoring and training new hires with special needs.
Education
High School Diploma -
Mill Valley High School
Shawnee, KS05.2022
Undergraduate Prerequisites - Chemistry/Pre-pharmacy
Kansas State University
Manhattan, KSSkills
- Insurance billing and verification
- Patient counseling and support
- Effective communication skills
- Team collaboration and mentoring
- Medication dispensing and prescription filling
- Payment processing
Timeline
Pharmacy Intern
Walgreens
08.2024 - Current
Pharmacy Technician
Walgreens
10.2022 - 07.2024
Trainer/ Flourish Mentor
Chick-fil-A
04.2020 - 05.2022
High School Diploma -
Mill Valley High School
Undergraduate Prerequisites - Chemistry/Pre-pharmacy
Kansas State University
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