Ella Uplegger
Elburn,IL
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in communication, stress management, and problem solving. Capable of quickly memorizing details and fostering strong, professional client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Breakfast Attendant
Hotel Baker
Saint Charles, IL
08.2024 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Communicated effectively with hotel management and staff to resolve any issues promptly.
- Monitored dining spaces to quickly clear and clean tables between guests.
- Greeted guests warmly and provided excellent customer service to enhance dining experience.
- Maintained cleanliness and organization of breakfast area, kitchen surfaces, and utensils.
Team Lead
Panera Bread
Geneva, IL
08.2019 - 01.2024
- Established effective rapport with both employees and customers.
- Memorized and retained detailed information of 50+ menu items.
- Delivered training to new staff members.
- Gained proficiency in each position.
- Strengthened customer service and communication skills.
- Exhibited charismatic demeanor.
- Identified opportunities for process improvements, implementing changes when required.
Seasonal Customer Service Representative
Target
Geneva, IL
11.2020 - 01.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to come up with solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Certified Alcohol And Drug Counselor -
Elgin Community College
Elgin, IL12-2025
High School Diploma -
Kaneland High School
Maple Park, IL05-2021
Some College (No Degree) - Psychology
Waubonsee Community College
Sugar Grove, ILSkills
- Boundary setting
- Continuing education
- Self-care strategies
- Empathy
- Cultural competence
- Listening skills
Certification
- Psychological First Aid
- Safe Zone Training
- ServSafe Food Safety Training
- Driver's License
Timeline
Breakfast Attendant
Hotel Baker
08.2024 - Current
Seasonal Customer Service Representative
Target
11.2020 - 01.2021
Team Lead
Panera Bread
08.2019 - 01.2024
Certified Alcohol And Drug Counselor -
Elgin Community College
High School Diploma -
Kaneland High School
Some College (No Degree) - Psychology
Waubonsee Community College
Similar Profiles
Rachel MessacarRachel Messacar
Guest Service Manager at Hotel BakerGuest Service Manager at Hotel Baker
OSVALDO PEREZOSVALDO PEREZ
Bartender Shift Manager at Hotel BakerBartender Shift Manager at Hotel Baker
BHARAT SINGHBHARAT SINGH
SENIOR CHEF DE PARTIE at Shirvan Hotel Baker and SpiceSENIOR CHEF DE PARTIE at Shirvan Hotel Baker and Spice