Ella Winchester
Oakland ,CA
Summary
Extensive customer service background and experience in non-electrical trades work. Self-motivated, hardworking, and a quick learner. OSHA 30 certified cardholder and a registered electrician trainee with the Division of Labor Standards Enforcement. NEC and NFPA 70E literacy.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Arthur Mac's Tap and Snack
Oakland, CA, USA
03.2023 - 05.2025
- Coordinating break times and service initiatives for front of house employees.
- Exemplary customer service and handling difficult customer interactions.
- Building trust and communication habits within the team to improve workflow.
- Writing a nightly report on inventory levels, cash deposits, order issues, and customer interactions.
Skilled Tradesman, Upholstery
Canvas Works
Sausalito, CA
02.2022 - 03.2023
- Operating industrial sewing equipment for precision stitching on custom upholstery projects.
- Collaborating with team members to streamline production processes and improve efficiency.
- Installing finished products to meet client specifications and standards.
- Plan and manage time to meet deadlines for multiple projects a week.
Customer Service Representative
Cupcakin Bakeshop
10.2020 - 01.2022
- Managing phone and email correspondence for a popular bakery.
- Promoted from front of house cashier to bakery support for exceptional customer service skills.
- Responsibilities included taking and filing custom orders, recording inventory, and ensuring a smooth line of communication between customers and bakery staff.
Education
High School -
De Anza High School
Electrical Technology Certification - Electrical Studies
Laney College
Oakland, CA05-2026
Skills
- OSHA 30 Certified
- Registered Electrician Trainee
- Multi-tasking
- Customer service
Timeline
Customer Service Supervisor
Arthur Mac's Tap and Snack
03.2023 - 05.2025
Skilled Tradesman, Upholstery
Canvas Works
02.2022 - 03.2023
Customer Service Representative
Cupcakin Bakeshop
10.2020 - 01.2022
High School -
De Anza High School
Electrical Technology Certification - Electrical Studies
Laney College