Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ella Withrow

Mountain View,AR

Summary

Adept in guest relations and property management, I significantly enhanced customer satisfaction and operational efficiency at Court Square RV Park. My expertise in reservation management and a strong focus on quality assurance have led to notable improvements in service delivery. Skilled in team building, I excel in creating a collaborative work environment, ensuring compliance with housing laws and fostering positive guest experiences.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Court Square RV Park

Mike Hammer
Mountain View, AR
11.2024 - Current
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Coordinated pick-up and delivery of express mail services.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Assisted in managing event budgets, tracking expenses and supplies.
  • Announced or described attractions to patrons, enticing customers to games and other entertainment.
  • Supported catering team with setup, service, and cleanup of event food and beverages.

Cigna Healthcare

Chandra Dubose
Remote, Remote
01.2024 - 07.2024
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Education

Digital Arts

Delta State University
Cleveland, MS
05-2024

Skills

  • Property maintenance
  • Reservation management
  • Guest relations
  • Property management
  • Lease administration
  • Housing law compliance
  • Quality assurance and control
  • Customer service-focused
  • Team building
  • Guest services oversight
  • Payment oversight
  • Conflict and issue documentation

Certification

  • Campspot Certified

Timeline

Court Square RV Park

Mike Hammer
11.2024 - Current

Cigna Healthcare

Chandra Dubose
01.2024 - 07.2024

Digital Arts

Delta State University

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Ella Withrow