Malissa Mewes
Conway,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Mobile Home /RV Park Manager
Williamson Mobile Home Estates RV Park
03.2023 - 04.2024
- Maintained up-to-date knowledge of industry trends and best practices in order to make informed decisions regarding park operations and improvements.
- Coordinated successful events at the RV Park, attracting new customers and fostering a sense of community among guests.
- Oversaw staff recruitment efforts to ensure selection of high-performing team members who were well-suited for their roles.
- Coordinated with local law enforcement to establish a security presence at the park, ensuring guest safety and deterrence of potential criminal activity.
- Resolved guest concerns promptly and professionally, leading to positive reviews and repeat business.
- Optimized reservation system to enhance guest experience and maximize available spaces efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
Customer Service Cashier
Dollar General
02.2022 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Correctional Officer
Washington State Department Of Corrections
07.2007 - 02.2014
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Observed behavior of residents individually and in groups.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
Education
Walla Walla Community College
Walla Walla, WAHigh School Diploma -
Walla Walla High School
Walla Walla, WA06.2004
Skills
- groundskeeping knowledge
- Property Maintenance
- Guest Relations
- Reservation Management
- Rent collection
- Property Management
- Complaint resolution
- Property Inspections
- Conflict Resolution
- Attention to Detail
- Maintenance Coordination
Timeline
Mobile Home /RV Park Manager
Williamson Mobile Home Estates RV Park
03.2023 - 04.2024
Customer Service Cashier
Dollar General
02.2022 - 06.2022
Correctional Officer
Washington State Department Of Corrections
07.2007 - 02.2014
Walla Walla Community College
High School Diploma -
Walla Walla High School
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