Hello, my name is Ella. I am a very reliable, hard-working employee, and skilled in customer service, multi-tasking, and working in a fast-paced environment. I am eager to apply my customer service expertise and exceptional patient care to a future role, and grow professionally.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Aspirus
Wausau, WI
06.2025 - Current
Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Answered call lights promptly and responded to patient needs accordingly.
Monitored vital signs including blood pressure, pulse rate, respiration rate.
Provided compassionate care and support to patients in a fast-paced healthcare environment.
Maintained cleanliness and organization in patient rooms and common areas.
Documented patient information and care provided in electronic medical records accurately.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Server
A&A Restaurant
Wausau, WI
08.2023 - Current
Provided excellent customer service by anticipating needs, and responding promptly to requests.
Operated a Toast handheld machine.
Interacted with customers in a friendly and professional manner.
Filled condiment, salt, pepper, and napkin containers, and completed all required side work.
Checked in with guests throughout meal service, replenishing drinks, and catering to additional requests.
Memorized menu to help diners make meal choices.
Informed customers of daily specials.
Assisted with the training of new staff members.
Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Processed payments and completed transactions accurately.
Receptionist
The Barbershop A Hair Salon For Men
Wausau, WI
11.2022 - 08.2023
Greeted visitors kindly and ensured they had a positive experience.
Handled cash and credit card payments with accuracy.
Answered phones professionally following organizational protocols.
Kept reception and common areas clean and tidy, removing trash and straightening magazines, and couches.
Answered questions about the business and provided callers with the address, directions, and other information.
Assisted in resolving customer complaints and disputes.
Managed daily calendar appointments for staff members.
Used sign-in sheets and other check-in procedures to track visitors on premises.
Updated client lists regularly to maintain accuracy of information.
Volunteer
New Life Pet Adoption
Marathon City, WI
07.2020 - 10.2021
Did facility laundry and cleaned, organized, maintained, and cleaned animal quarters, such as cages and equipment.
Gained experience in animal welfare by assisting in the daily care of dogs, including feeding, walking, and bathing.
Fed and watered animals with appropriate schedules and feeding procedures.
Wet-mopped and spot-mopped public areas and kennels.
Education
High School -
Mosinee High School
Mosinee, WI
05.2026
Technical Diploma - Emergency Medical Technician
Northcentral Technical College
Wausau, WI
05-2026
Skills
Strong work ethic
Patient care
Basic life support
Exceptional customer service
Professional appearance
Safe food handling
POS operation
Time management
Guest seating
Telephone skills
Organization skills
Volunteer Experience
Volunteer, New Life Pet Adoption, 07/20, 10/21, Marathon City, WI
Did facility laundry and cleaned, organized, maintained, and cleaned animal quarters, such as cages and equipment.
Gained experience in animal welfare by assisting in the daily care of dogs, including feeding, walking, and bathing.
Fed and watered animals with appropriate schedules and feeding procedures.
Wet-mopped and spot-mopped public areas and kennels.