Raquel Hamilton
'Ewa Beach,HI
Summary
Hospitality professional with extensive experience in bar management and mixology. Known for elevating guest experiences and optimizing bar workflows. Reliable team player with focus on collaboration and adaptability, leveraging customer service skills and leadership qualities.
Dynamic Shift Supervisor with proven expertise in enhancing customer satisfaction through effective complaint resolution and team training. Committed to upholding food safety standards and streamlining operations for optimal service quality.
Overview
2027
2027
years of professional experience
Work History
Certified Nursing Assistant
Stafford Suites
Shift Supervisor
Red Robin
09.2022 - Current
- Trained and mentored team members to enhance service quality and efficiency.
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Enhanced customer satisfaction by resolving complaints and promoting positive dining experiences.
- Streamlined workflows by identifying process inefficiencies and recommending improvements.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Head Learning Coach
Red Robin Gourmet Burgers
10.2021 - Current
- Developed training materials to enhance employee onboarding and skill acquisition.
- Mentored new staff, fostering a culture of continuous learning and development.
- Conducted performance evaluations to assess training effectiveness and identify improvement areas.
- Implemented feedback mechanisms to refine training programs based on employee input.
- Collaborated with management to align training initiatives with operational goals
Head Bartender
Red Robin Gourmet Burgers
09.2015 - Current
- Supervised daily bar operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored junior bartenders on cocktail preparation and service techniques.
- Developed and implemented new drink recipes, enhancing menu offerings and customer experience.
- Managed inventory levels, optimizing stock control to minimize waste and reduce costs.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Red Robin
09.2015 - Current
- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently during peak hours, maintaining a calm and organized environment.
- Trained new servers on menu items, service standards, and operational procedures to enhance team performance.
- Implemented strategies to improve order accuracy and reduce wait times for guests.
- Developed strong relationships with regular patrons, fostering loyalty and enhancing dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - Nursing Assistant
Olympic College
Bremerton, WAHigh School Diploma -
Lone Pine High School
Lone Pine, CA06.2005
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- POS system proficiency
- Strong communication skills
- Bar equipment maintenance
- Retaining information
- Sales and upselling techniques
- Team leadership
- Garnish preparation
- Mixology
- Alcohol safety
- Food service
- Problem-solving skills
- Verbal and written communication
- Workplace safety
- Schedule management
- Strong work ethic
Timeline
Shift Supervisor
Red Robin
09.2022 - Current
Head Learning Coach
Red Robin Gourmet Burgers
10.2021 - Current
Head Bartender
Red Robin Gourmet Burgers
09.2015 - Current
Server
Red Robin
09.2015 - Current
Certified Nursing Assistant
Stafford Suites
No Degree - Nursing Assistant
Olympic College
High School Diploma -
Lone Pine High School