Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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ELLA WU

San Francisco,CA

Summary

Multilingual analytical professional fluent in English, Mandarin, Cantonese, and Taishanese. Experienced in risk assessment, compliance review, quality assurance, and decision-making within highly regulated environments. Strong altention to detail with a passion for Al training, content evaluation, and data annotation

Overview

4
4
years of professional experience

Work History

Branch Operations Lead

JPMorgan Chase & Co.
12.2025 - Current
  • Evaluate complex operational and financial information to identify discrepancies, potential risks, and exceptions requiring further review.
    • Apply detailed policies, procedures, and regulatory guidelines to ensure accuracy, compliance, and high-quality outcomes.
    • Conduct quality assurance reviews and support data-driven decision making while maintaining exceptional attention to detail.

Universal Banker

Citibank
02.2023 - 12.2025
  • • Exceeded performance goals by approximately 10x through customer needs analysis, solution-based recommendations, and relationship building within diverse multilingual communities.
    • Evaluated customer situations using policy-based decision making while maintaining compliance standards and operational accuracy.

Associate Banker

JPMorgan Chase
04.2022 - 12.2022
  • • Monitored account activity for suspicious behavior and potential fraud indicators.
    • Utilized strong communication and problem-solving skills to explain complex information and assist customers from diverse backgrounds.

Education

Bachelor of Arts - Child and Adolescent Development

San Francisco State University
01.2024

Skills

  • Al Response Evaluation
    Data Annotation
    Quality Assurance
    Content Review
    Critical Thinking
    Analytical Reasoning
    Risk Assessment
    Fraud Detection
    Compliance Monitoring
    Research & Documentation
    Attention to Detail
    Written Communication
    Multilingual Language Analysis
    Process Improvement

LANGUAGES

English (Professional Working Proficiency)
Mandarin Chinese (Native/Bilingual)
Cantonese Chinese (Native/Bilingual)

Timeline

Branch Operations Lead

JPMorgan Chase & Co.
12.2025 - Current

Universal Banker

Citibank
02.2023 - 12.2025

Associate Banker

JPMorgan Chase
04.2022 - 12.2022

Bachelor of Arts - Child and Adolescent Development

San Francisco State University
ELLA WU