Ellamae Jackson
Gilbert,AZ
Overview
4
4
years of professional experience
Work History
Courtesy Clerk
Frys Super Market
Gilbert, AZ
05.2022 - 08.2022
- Assisted customers with inquiries and product location, enhancing overall shopping experience.
- Maintained clean and organized checkout areas, ensuring compliance with store safety standards.
- Bagged groceries efficiently, optimizing customer service during high-traffic periods.
Drive-Thru Cashier
Taco Bell
Gilbert, AZ
07.2022 - 12.2023
- Processed customer orders efficiently in high-volume drive-thru environment.
- Handled cash transactions accurately, ensuring compliance with company policies.
- Collaborated with team members to maintain smooth workflow during peak hours.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new staff on operational procedures and customer service standards.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Host
Red Robin
Gilbert, AZ
04.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists and reservations to optimize seating efficiency.
- Communicated daily specials and menu items to enhance guest experience.
- Collaborated with kitchen staff to coordinate timely food service.
- Assisted in training new hosts on operational procedures and customer service standards.
- Monitored dining area for cleanliness and guest satisfaction throughout service shifts.
- Resolved guest inquiries and complaints promptly to maintain positive relations.
- Supported team efforts during peak hours, ensuring smooth operations and guest flow.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Timeline
Host
Red Robin
04.2024 - Current
Drive-Thru Cashier
Taco Bell
07.2022 - 12.2023
Courtesy Clerk
Frys Super Market
05.2022 - 08.2022